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December 6, 2022
Question

What is the email to get in contact with quickbooks regarding chargebacks from disputed credit card payments?

  • December 6, 2022
  • 1 reply
  • 1 view
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1 reply

Tori B
QuickBooks Team
December 6, 2022

Hi there, @alyssab-alliannce. 

 

How's your day going so far? I hope is well. 

 

When you get a chargeback in QuickBooks Online, you'll receive an email notifying you of it. Within this email should be instructions on how to handle the chargeback. We also include the case number, email address, fax number, and how to send your response in the email we send to you. 

 

If you don't see this email, be sure to check your junk/spam folder. 

 

However, if you still don't notice any instructions on how to handle the chargeback, you can use the link I've included below to in touch with our Payments Team. 

 

 

In the meantime, feel free to check out our guide for additional steps: Handle chargebacks for QuickBooks Payments

 

Please let me know if you have any questions or concerns. I'm always around to help you out. Have a good one.