What's going on with the hold on my transaction? update? Why wouldn't you tell your users or require all info from the start utility bill & ID. No reason for extra hold.

I understand how frustrating it is to face an additional hold, especially when the requirements weren’t upfront. I’ll do my best to help resolve this quickly for you. Please know Intuit has put the payments on hold to protect all parties' interests and align with the Merchant Service Agreement, Dakota_taylor1.

While your payment transactions are under review, we can check the payment status by following these steps:
 

1. Sign in to the Merchant Service Center.
2. Go to the Transactions tab and look for the payment with the Withheld status in the METHOD column.

You’ll usually be notified via email sent to the contact email address associated with your QuickBooks Payments account for any issues with the payment. The email will include specific instructions for resolving it. Here’s how to proceed:

1. Read the email carefully. We’ll give you specific steps to fix any issues.
2. Follow the steps in the email as soon as you can.
3. Provide additional documents as required, so we can complete our review. It could be any but not limited to the following:
   • A copy of the original invoice you sent to your customer.
   • A copy of your bank statements for the last 6 months.

If you don’t have 6 months worth of bank statements, you may send us what’s available. You can include any statements from a previous processor.

Then, you can go to the Resolution Center about the case. You can use this link for more details: Use the Resolution Center for Payments.
 

Our Live Support Team is also available to make sure this is taken cared of.

Let us know if you need anything else.