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2 replies

DivinaMercy_N
DivinaMercy_NModerator
Moderator
July 6, 2021

Connecting with our live support team is a breeze, @toddreissmann.

 

With your QuickBooks Online (QBO) account, you just simply need to click the Help icon to get in touch with our phone support. 

 

The support operating hours for QuickBooks Online (QBO) Plus, Essentials, and Simple Start version is from Monday to Friday 6 AM to 6 PM. On Saturday, support hours are from 6 AM to 3 PM Pacific Time. 

 

If you're using QBO Advanced, the support operation is 24/7. To reach out to them, you can follow these steps:

 

  1. Go to the Help menu.
  2. From the Assistant tab, type your concern. Example: Banking.
  3. Then, type Talk to a Human and click the Get help from a human option.
  4. Choose either Chat or Callback. 

 

For your reference, see this article: QuickBooks Online Support. 

 

The Community also makes it easy for you to have handy sources that you can bookmark for future use. The site has tons of help articles and even video tutorials that will be able to guide you on your QuickBooks tasks. To get started, visit our QuickBooks Online Help page.

 

If you have additional questions about contacting our QBO phone support team, please post a reply below. I'm always around to help. Have a good one. 

V
vkapoor55
July 7, 2021

i have epayroll taxes to be paid online it is a emergency

M
Maybelle_SQuickBooks Team
QuickBooks Team
July 7, 2021

I've got the steps on how to pay payroll taxes in QuickBooks Online (QBO), @vkapoor55.

 

If you're using QBO Payroll Enhanced, you can pay your payroll taxes through the Taxes page.

 

1. Click on Taxes at the left pane, then select Payroll Taxes.

2. Tap on Pay Taxes under the Payroll Tax Center.

3. Next to the payment you want to pay, select Create Payment (if you'll be paying taxes electronically) and Record Payment (if you'll be paying taxes manually). Follow the on-screen pop-ups to continue the process.

 

I've found these articles helpful about paying taxes in QBO, you can skim them through:

 

• Pay payroll taxes electronically or manually

• Make payroll tax payments

• Pay and file payroll taxes online

 

On the other hand, if you're using QBO Full Service Payroll, Intuit sends and pays your payroll taxes and forms for you automatically to ensure your business processes taxes on time. For more information, check out this link: Tax payments and forms Intuit payroll submits for you.

 

Get back to me if there's anything you need assistance with. I'm always here to help.

G
Greg Peterson
June 16, 2025

After waiting until the time stated on their recording It continues to state that the office is closed. Then searching online reveals that it is an hour later. I have wasted too much time waiting already. East coast is not important to the QB people. Your phone recordings and Virtual assistants are useless also. Answer the phone with real people and get to work. That is what I am paying for! And NO this is not an inconvenience. This is an intentional action on the part of Quickbooks.

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