Why are my payments being returned?

What payments are you talking about?

I’ll outline the factors why your payments are returned, @Ruffinexpress.

Returned payments in QuickBooks occur when your bank has insufficient funds, an invalid account number, a closed account, the transaction is flagged for an incorrect bank account, or QuickBooks notices suspicious activity.

If this is a returned ACH payment, QuickBooks will send them an email with a reference code that describes the rejection reason.

For tips on what to do for the specific rejection code, refer to this resource: Fix rejected ACH payments.

If you haven’t received an email regarding the rejection, I recommend contacting our Live Payments Team to take a deeper look into this.

1. Select Help (?) icon at the top.
2. Proceed to the Search tab to activate the Contact Us button.
3. Click on Contact Us.
4. Type your concern in box and hit Continue.
5. You can choose to have our experts call you or chat with a representative.
    

Keep us posted if you have any other concerns or additional questions.