Why can't I turn off the "process credit card" box on the Receive Payments page?

I can see the urgency of turning off the credit payment option of your invoices, @Marichel. Allow me to assist you further so you can successfully turn off the process credit box.

Based on what you mentioned, the credit card payment box in the receive payments page is automatically checked. To avoid this, I suggest that you uncheck the Process credit card box first so that the option to enter credit card details will disappear. Then, once you're on the receive payment page, please make sure to select the correct payment method.

I'll attach some screenshots for further details:

Moreover, you can verify when QuickBooks deposits your customer payments into your bank account by visiting this link: Find out when QuickBooks Payments deposits customer payments.

Please leave a reply below if you have any follow-up questions about managing your payments or additional QuickBooks concerns. I'll be standing by to help you out.

I understand how time-consuming it is for you, @Marichel. No worries. Let me get you the appropriate support in turning off the  Process credit card feature in QuickBooks Online (QBO). 

As we've already tried turning off this feature and still getting the box to tick or untick, I recommend contacting our Customer Care Support. This way, we can let them know the issue you've encountered, and they have the appropriate tools to assist you further. 

Here's how: 

• You can Chat with us. 
• We encourage you to review some of our commonly asked Payments questions.

The best way to contact the right person is to get help by calling us at 800-446-8848.

Please take note of the available support during these business hours: Mondays-Fridays, 6:00 AM to 6:00 PM PT. 

Additionally, I've added this article to learn how to check when QuickBooks deposits customer payments into your bank account: Find out when QuickBooks Payments deposits customer payments.

Feel free to reply to this thread again if you need further assistance managing your funds in QuickBooks Online. I'm always here to assist. Keep safe. 

What you see on your screen is a prompt in QuickBooks Online (QBO) that serves as a gentle reminder to think about using online payments, but you can choose to ignore it if it's not necessary for you. Just click the 'X' to dismiss the prompt and then continue to Save and exit, Jangia.

Since you want the prompt to go away entirely, I suggest sending feedback to our software engineers. They can consider adding it to our future product updates. Here's how:

1. You can go to the Gear icon.
2. Under the Profile column, press the Feedback button.
3. Write your product suggestion, then click Next.

Additionally, if your customer intends to make a payment later, find out how to accept and document invoice payments in QBO: Record invoice payments in QuickBooks Online.

If you have any further questions about receiving payments or other QuickBooks matters, just click the Reply button below. I'm here to help and will get back to you quickly.

To get around this, I created a new payment method called "Credit Card Donation" (we're a non-profit) and when you create a new payment method, it asks if this is a credit or debit payment option.  I left that box unchecked.  So now when I'm entering credit card donations that come through other websites, I choose my new payment method and the "process credit card" box does not show up and does not need to be unchecked every time.  You could create a payment method called "Credit" or "CC". 

I know this is an old thread, but as I found it when searching for the same thing, I thought I would offer what worked for me.

Quick Books Online of course, so hit the GEAR on the top right.

From there click on ALL LISTS at the top of the Lists heading.

That brings to you the Lists page and you will see PAYMENT METHODS as one of the options. Click that.

Now you are brought to that list of items you see when you Record Money. Cash, Check, Credit, E-Check, etc. To the right of all of these is a down arrow and when clicked a small sub menu appears with 2 options Edit and Make Inactive. Select EDIT.

That brings up a pop-up window that says EDIT PAYMENT METHOD and has the name of the item you chose, (for example CREDIT). Under that is a line that reads THIS IS A CREDIT OR DEBIT CARD and there is a check box. CLEAR that check box and hit SAVE at the bottom.

Repeat this for every item you want (which is probably all items if you are here reading this). Once you are done, when you return to the Record Payment screen, you will no longer even have a check box below to check or uncheck. This removes that option entirely (which as far as I'm concerned is great!)

NOTE: When I first went to check after doing this, I found that it did not work. That seems to be because Online is slow to update stuff sometimes. I went to take care of a couple of other things, and when I returned maybe 3 or 4 minutes later to the Record Payment screen it was like I described above and no longer there. So give it a few minutes if the above doesn't work right away. Or even log off and log back in so the settings take hold. But it did work for me at least as of July 22, 2025 when I wrote this. Who knows what other 'features' they may add to break this functionality in the future, but for now it works.

To reply to the original question, you can hide the 'process credit card' box on the Received Payment screen by going into your Customer's page (https://qbo.intuit.com/app/customers), going into the Customer, and clicking the Edit button for the customer. In the edit pane that pops up on the right side of the screen, scroll down past the Customer's name and contact, address, and notes and attachment, to the payment section. Change the Customer's "primary payment method" dropdown box to "Check" or add a new one called "Other." Click the green Save button at the bottom of the screen. Now that annoying box will only appear if you choose credit card as the payment method when you're in the Receive Payment screen. The box will still be checked by default if you do select "credit card" as the payment method for that Payment, but you can easily leave the payment method set to Check or Other and still give the customer credit for making the payment.