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E
evanparker
April 5, 2026
Question

Why is it not possible to restrict payment methods for individual customers

  • April 5, 2026
  • 1 reply
  • 7 views

I need to turn off credit card payments for specific customers, and I don't want to remember to do it per invoice. When searching the help files I found this:

'In QuickBooks Online Simple Start, you cannot permanently restrict payment methods by individual customer. Payment method options, including credit cards, apply generally and cannot be customized on a per-customer basis within your settings.

You can control payment options on each invoice but not set permanent restrictions by customer profile.'

 

WHY IS THIS NOT POSSIBLE? It is a simple setting, and an important one. Your subscribers have been inquiring about this functionality for 5+ years in community threads, time to make it happen.

    1 reply

    BigRedConsulting
    BigRedConsulting
    Level 15
    April 23, 2026

    If Simple Start is the only flavor of QuickBooks Online that does this, it is likely because Simple Start is generally de-featured to the point of near uselessness.

     

    Still, QuickBooks Desktop never had this capability to my knowledge - even Enterprise doesn't have it.

     

    You write that it's a common request, but I haven't really seen it before.

     

    Why do you care how you get paid? Isn't actually getting paid the part that matters most?

    E
    evanparkerAuthor
    April 24, 2026

    Payment method matters due to fees. CC payment processing fees add up, and I need to limit that for specific customers. There are a number of threads over the past few years requesting this feature, but none have really been addressed by QB. 

    It is true, Simple Start continues to fall behind, while the monthly cost continues to increase. The value proposition from Intuit is poor at best.

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