Why is my mobile deposit not working?

Hi, acustomrefinish. The QuickBooks Online mobile app can stop working due to cache issues, app updates, or phone system updates. Could you share the exact error message you received when trying to make deposits? This will help us identify the cause of the issue and provide the appropriate troubleshooting steps.

 

In the meantime, we can start with a quick refresh of the app as an initial troubleshooting step. For more details, refer to this guide: See the latest available information in the QuickBooks mobile app.
 

On iOS, you can offload the app, and on Android, you can clear the app cache. This helps refresh the app’s data when you log back in. If needed, you can also uninstall and reinstall the app.

If the issue persists and you’re still unable to process deposits, I recommend reaching out to our QuickBooks Live Support Team for further assistance. They have the tools to review your account in more detail and provide the necessary fixes. You can contact them here and check their support hours: Get help with QuickBooks products and services.

Please let us know if you need anything else. We’re here to help.

Hi @acustomrefinish,

I just wanted to follow up to check if the resolution we provided helped resolve your issue.

Please let us know if everything is now working as expected or if you're still experiencing any problems.

We'll be glad to assist further if needed.