Question

You have a disputed payment

Forum|Forum|2 years ago
June 24, 2024
2 replies
47 views

You have a disputed payment And quick books is taking all the money away from my banc

QuickBooks Online

Moderator

We can see that you're facing a challenging situation with a disputed payment, tizaltyusa. Let me help you how to handle this.

When a customer disputes a payment, the financial institution notifies QuickBooks Payments. Then, once we receive the notification, we will send you an email with the appropriate instructions to begin the process and see if it's a retrieval request or a chargeback.

During the email process, it's important to provide all supporting documents or details to prove that the service was affected and that the dispute is reasonable.

For step-by-step guidance about the rebuttal procedure and other FAQs regarding the dispute process, please refer to this article: Handle chargebacks and retrieval requests for QuickBooks Payments.

Also, you can contact our Payments Support Team to check the status of the disputed payment and ask questions if you require.

Here's how to contact us through QuickBooks Online (QBO):

Sign in to your QBO company.
Click on the Help (?) icon at the top right of the page.
Select Search and click Contact Us.
Select Customer and Vendor Payments.
Choose a way to connect with us:
Start a Chat to begin the chat session.
Get a Callback from the available expert.

Supports are available from Monday - Friday, 6 AM to 6 PM PT.

For more info, you can check this article: Contact Payments Support.

Moreover, you can also explore this provided resource, which includes a collection of articles and some questions and answers related to QuickBooks Payments: Merchant Services Help Articles.

If there's anything else that I can help you with aside from the disputed payment, please feel free to leave a comment below. We're here to assist you thoroughly.

P

promarketing

I’ve reached out this customer and she said it was returned by error. I’ve reissued another invoice (Invoice 10264) for the same amount for the same reason for payment with an additional $10 fee to satisfy the return fee mentioned. Customer [removed] has paid the new invoice for $141.98. I'm signed in but do not see where to attach screenshots. Please advise.

R

RheaMaeH

QuickBooks Team

Hello there, promarketing. You can upload the screenshots to the invoice itself by scrolling to the Attachments section at the bottom. Please note that attachments in QuickBooks Online are for your records only and will not automatically notify the dispute department.

Since your customer confirmed the return was an error and has now paid the new invoice, you've resolved this directly with them. This documentation helps keep your merchant record clean and shows that the matter is settled.

You can revisit this thread if you have follow-up questions.

5

5247719971418927

How do I upload documents or find a case number?

C

Candice14

Level 8

Good morning, @5247719971418927.

Thanks for chiming in on this thread. I can point you in the right direction to upload documentation and to find your case number.

To successfully do these actions, you'll need to contact our Customer Support Team. They'll have your case number, plus be able to let you know exactly where to send the documents. Here's how:

Go to the Help icon in the top right-hand corner.
Press the Contact Us button.
Enter your question and hit Let's talk.
Scroll down and choose Get a callback.

Keep us updated on how the call goes. I'm only a post away if you need me. Take care!

Sign up

Login with SSO

Let's get you signed in

Login with SSO

Scanning file for viruses.

This file cannot be downloaded