QuickBooks Q&A

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When we will be able to start running 25/26 payrolls? There's a few test runs I'd like to progress where tax codes have changed etc It is still saying "The tax year 2025-26 is not yet available for running payroll. Please check back towards the end of March." Well, it is the 'end of March'!

I collect VAT in £s when I sell to EU customers which I then pay in Euros to a 3rd party company called EAS. They take care of the tax return through the ioss scheme. How should I record these transactions?

How can I select between the different invoice templates set up, when issuing an invoice.

I can't connect my revolut account

We need to account for VAT that is reported under the EU IOSS VAT agency in our ledgers. We are currently using Desktop and have a solution on that software but need to migrate to QBO. So I would like to know how other users of QBO account for the EU IOSS VAT in their ledgers. Just to clarify the VAT is collected on sales to EU customers (we sell online via our own website) and we need to report the net amount in our HMRC UK VAT return as zero rated and account for the VAT collected in our ledger (this is submitted offline via a third party). We currently have a VAT Agency set up in Desktop and it works really well but I have not been able to replicate this in the QBO Test company.Thank you

Everything between 29/03/23 and 22/12/2024 is missing despite me updating it multiple times. also it thinks we paid a contractor £22,502.82 on the 22/12/2024 for some reason, the actual figure was around $500.

Clients have sales tax ticked and desktop no problem

So I got an email from quickbooks saying they failed to sync 4 payroll transactions from 04/03/25 and that I needed to fix it. Clicking the link to the email takes me to the page attached below. Firstly it wont tell me what the error issues are since there is another user accessing the company (there is not, I am the only user and we use quickbooks on 1 device). Secondly trying to contact the care team doesnt work as it says there technical issues (i've tried this yesterday and today). I then tried to separately contact quickbooks through the online chat, but the person I connected with ended the chat suddenly, and when I tried to do another chat I got no response. I want to be able to fix these sync issues - especially before the end of the tax year. Does anyone know how to do this or will I have to try contacting support again and hope that I dont get ignored?

Each time we try to put a hot link to our pay service, QB prints the hot link as gibberish.  It will not accept the "/" symbol.  What do I do? 

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I am missing transactions and thought I would disconnect and reconnect my bank account but withdrew my consent at the same time. Now I can not reconfirm it. Any ideas? Thank you very much!

Can I enter a 13 month budget?

I have had to delete multiple payruns, as one payrun in November did not go across to HMRC, as I thought. Now when I go to re-run a payrun, the date is not there. It starts in January 2025. Any ideas?? Thankyou in advance

It’s added my account but when I try to activate it, it won’t connect

I want to find out if I can print off all the P60s for my employees

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The profit and loss report shows incorrect income values. When I access it via a browser it looks ok. Has anyone else had this issue?

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I paid a contractor today and the money is supposed to come out my checking account from another back but I didn’t know that so I wired the money from my primary bank to the bank account I have with quickbooks now I’m afraid the contractor will not be paid. 

I mistakenly excluded a transaction. And I want to undo the action But I can't find any way to do it Please help many thanks

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