QuickBooks Q&A

No text available

I have issued an invoice to a customer.they have paid the invoice but have now returned an item, and want a credit note.How do I do this in QB Self Employed?

I was using online standard payroll and since it changed to online payroll core this month i can no longer access past pay runs or see past payslips. can anyone help me find these please?

Same employee working on one client will have the time cost posted while for other client only the time posted.

No text available

No text available

I don’t need this account

I have several foreign bills that I have paid but I am unable to find a match for them

The Core Payroll journal is unuseable. I can't edit the locations, the payroll mapping ignores what I have requested, and I can't even delete it.Core payroll is not fit for purpose. It is messing up our accounts and I can't see a workaround.I may need to find some different payroll software.

Hello,I'm far from liking core payroll all the simplicity of standard has truly gone! I am trying to register ssp and also unpaid sick leave in payroll is there a simple way of doing this? I have tried to configure as a minus figure in pay types but doesnt actually deduct when running payroll. I don't want to set up as an after tax deduction and there seems to be no real answers on the web. Thank you in advance!

I receive a state pension into a different bank account. Do I record this as a personal income in my transactions? 

Hello, I have employed an employee for 18 months now and I have now been advised by HMRC to begin taking Student Loan Deductions (Plan). I have clicked on payroll and employee and have look in 'Workplace pension, loan & other deductions' to see how to turn this on, but have had no luck. Do I need to select something so deductions are calculated when I run payroll. I am struggling to see where I action this. I'd appreciate any guidance. Thank you

No text available

No text available

We show the "Product/Service" column on invoices and delivery notes. We set the column width to 15 in the template editor (i.e. the smallest). On an invoice everything is fine. On a delivery note the column is 3x wider, squashes the other columns and looks poor.  Can this be fixed?

Quickbooks has asked me to reconnect PayPal but after logging in and initially saying "you're all ready" I'm then told "We're sorry, we couldn't confirm it's you"I am able to log into PayPal normally away from Quickbooks, but I'm not being allowed to reconnect this account. Any help please? I've tried disconnecting PayPal completely from Quickbooks, but when I go to add it again, I'm given the same message.

The migration from QBSE has been to say the "a complete hash up"

How do I set my clients whose employes works different hourly rate? I need to do this in bulk as employees are around hundred each. (Using QB Advanced/ Bureau)

No text available

Hi, I posted this once but looks like it got deleted. I have always been opted out of the PVA scheme and do my VAT returns the old fashioned way of paying import tax in full and reclaiming in the VAT return. Recently a courier company messed up and processed the import using PVA. I am having trouble entering the customs invoice for PVA VAT. I have an invoice from the courier company for duty and clearance fees. I need some help on how to deal with the VAT using the PVA scheme. As an example.......Duty - £25 CodeClearance Fee - £12 Code ZPVA VAT - £500 How do I include this on the courier bill so VAT is calculated correctly using PVA? When I enter £500 and select PVA 20% it just shows a VAT amount of £100 and -£100 in the VAT boxes. I need the full £500 to show. Any help or suggestions as 1.5 hours on the phone to Quickbooks didnt help solve the problem. Thank you 

I am trying to import all NI values for employees using the standard template but it is not reflecting and showing as zero

I’ve been using QuickBooks online for about six months on my android phone when I saved an invoice on my android phone The app would give me an option to select an email address for that customer and send the invoice over. I’ve recently switched over to iPhone and on the iPhone app when I get to the save invoice page I press the button and it saves it to my list of invoices. I then have to search for the invoice that has just been saved and then it allows me to email it. my questionnaire is there a way of changing this on the iPhone to be like it was on the android phone because it is just one less process to do.  I hope that’s clear please let me know if you’ve got any questions and any advice is greatly appreciated. Thank you. 

I have been using my account since 1st April this year with no issues.

No text available

My profit and loss report lists a lot of expenses that I need to recategorise but when I press transactions to recategorise them there is no results to change.