Get 50% OFF QuickBooks for 3 months*

Buy now

Switch to QuickBooks and 70% off for 3 Months

Sign In
How It Works
Explore Products
Support
- Get Started
- Topics
- Training
  - How-to videos
  - Webinars
- Community
- Resources
For Sales: 1-844-841-4279

Sign In
How It Works
Explore Products
Support
- Get Started
- Topics
- Training
  - Tutorials (Videos)
  - QuickBooks Courses
- Community
- Resources
For Sales: 1-844-841-4279

Sign In
How It Works
Explore Products
Community
For Sales: 1-844-841-4279

Sign In
How It Works
Explore Products
Support
- Get Started
- Topics
- Training
- Community
- Resources
For Sales: 1-844-841-4279

Sign In
How It Works
Explore Products
Community
For Sales: 1-844-841-4279

Sign In
How It Works
Explore Products
Support
- Get Started
- Topics
- Training
  - Video tutorials
  - Certification and training
- Community
- Resources
For Sales: 1-844-841-4279

Sign In
How It Works
Explore Products
Support
- Get Started
- Topics
- Training
  - Video tutorials
  - Certification and training
- Community
- Resources
For Sales: 1-844-841-4279

Sign In
How It Works
Explore Products
Support
- Get Started
- Topics
- Training
- Community
- Resources
For Sales: 1-844-841-4279

Sign In
How It Works
Explore Products
Community
For Sales: 1-844-841-4279

Sign In
- QuickBooks Community
Community

Plans & Pricing
How It Works
Explore Products

Talk to Sales: 877-683-3280

Hours

Mon - Fri, 5am - 6pm PST
Sat - Sun, 7am - 4pm PST

Product support & help

Need help signing in?

Get Started
Ideas
Product Updates
Events
QuickBooks Support
Resources

Ask the Community
Login

Home
QuickBooks Q&A

QuickBooks Q&A

Banking
Transactions
Making Tax Digital
VAT
Employees and Payroll
Reports and Accounting
Do More with QuickBooks
3rd Party Apps
Account Management
Other Questions
QuickBooks Time
QuickBooks Product Updates

All Topics
Questions
Conversations
Ideas
Articles

10000+ Topics

I have mistakenly made my business year start as January instead of April in my account. How do I change the setting to start my accounting year in April please? Thanks

No text available

11

J

2 years ago

N

npnunn

Reports and Accounting

When i send out a statement the text on the template is not suitable and have to keep changing it, how can i change this to the words i want to use?Thanks

No text available

Employees and Payroll

Why are new projects (set up today) not appearing on QB Time?

No text available

Invoice numbers have suddenly started to add CRN in in front of them

How can I revert this back

Cannot start reconcile

I’ve been trying to reconcile my accounts and the feature won’t start! I’ve connected my bank successfully and downloaded statements. I enter the ending balance no problem but when I enter the ending date, the box is highlighted red with an exclamation mark. No matter what I do QuickBooks won’t let me go any further. I have gone through the permission to share statements process successfully. Everything else in QuickBooks works fine with seeing my transactions updated regularly from my bank, invoices etc but the reconcile seems stuck somehow?any help would be greatly appreciated. 

Can anyone explain where the create an invoice option has gone and also my customers option has disappeared as well?Many thanks

No text available

How can I reconcile the Bank if I dont have online access to give consent to connect?

No text available

Why are opening hours on Live chat wrong?

It says Live chat is available until "10pm British" but it's clearly not.It's not even 7pm here in London and it's already closed. I found the other day it was unavailable after about 6pm as well.

Reports and Accounting

Our CC account is on the COA but not on the main transactions screen with the bankfeed banks.Can we import a bank statement each month and have it appear in this section?

No text available

How do i import from clients and invoices from Invoice2go?

No text available

Do More with QuickBooks

Is it possible to edit the title of expense categories? I have duplicates & ambiguous titles.

No text available

Employees and Payroll

Why is Quickbooks so difficult to work with? The help is no existent and all I seen to get is surveys asking me how good it is?

I want to reset my account, figures don't match up, bank feeds don't work ect but all I read is just cancel the account and open a new one.  Well that is all good but I need to keep payroll active.  An alternative to QB might be needed as QB help is nonexistent.

Im trying to import a journal but it is giving me a problem with the numbering

Do i use the same journal number for all the lines or do i just put it on the top line of the journal

Cant get vat connected to hmrc for mtd I'm using Accountant version but I dont have an agent registration to connect client?

No text available

Could you check how many account I pay? I am using only one but just realised paying from my bank account for 2 different intuit accounts

No text available

Employees and Payroll

Will Quickbooks has really slowed up in the last couple of days, all I get is the green dots circuling as it is not loading?

System has slowed up loading the software online.

If under IR35 and VAT registered and with the income received already charged Tax and NI how is this recorded in Quick books as I need to issue a VAT invoice ?

No text available

Can I crate a new company after I renew my subscription?

No text available

Employees and Payroll

My acgtive payroll says closed year , how do i continue on payroll for the next year with the same employees?

No text available

Can't import csv file

Hello and happy Friday to all.I'm having a frustrating time trying to add older transactions in csv format to one of my connected accounts. The file contains 3 fields: date, description and amount.I have tried 3 different csv variants: CSV UTF-8 (Comma-delimited), Macintosh Comma-separated Values, anfd Comma-separated Values. All 3 have a .csv file extention, and none of them work. Each attempt ends with this:Error ImportingDarn. File upload failed. (Probably our fault.) Please give it another try. If you see this message again, you might need to contact us.I have cleared cookies, cleared my cache and used an incognito browsing window, all to no avail. I'm using Chrome, but for the sake of trying every flavour before admitting defeat, I also tried Safari, Firefox and the dreaded Edge. I'm so tantalisingly close to finishing my tax figures... PLEASE HELP! 

Error message when saving invoice: Select at least one way to get paid

I have an error when trying to save an invoice saying 'Select at least one way to get paid' and it doesn't save

Can anyone else not invoice anything right now?

my system wont save any invoices at all. when we asked QB about it they said they are aware of the problem but to keep trying as it is an intermittent problem.....its not intermittent as its been like it for two days.

I have payments due where the company has gone into administration. Is there a way I can file or archive the invoices to get rid of them from overdue totals?

I most probably won’t receive the money. It’s about a year overdue.