QuickBooks Q&A

The difference has gone to Savings by FRS, but this is different to how we post onto Sage for FR as they all go on as T9

We were exporting goods to middle east, and we were booking sales with No VAT. But as a result of which the Sale value not updating in the VAT return under Box 6. Please advise whether we need to opt for Zero VAT under Exclusive of VAT for the export sale outside EU.

For example P&L report is inaccurately showing May income as 6k but when I check the transactions, they accurately record income at 2k.

Is anyone elses Quickbooks incredibly slow loading today. 

I can see from Dext that my client has submitted the invoice to Quickbooks but on the Quickbooks audit log it has my name as the submitter rather than the client. Has anyone seen this before?

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Is app registered to a particular device?

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In my bank transactions, I have tax-paid transaction. is this my allowable expense and under what category should I file it?

Our system is set to VAT rate of 23% and this is the amount shown on invoices that go out to clients. However the actual rate calculated by QB is only 21%. How is this possible and how can it be adjusted to the correct rate?

 Hello, whilst doing a payroll run for the first time, I am receiving the error messages below. However I do not understand what they are referring to? I am only paying 1 employee for the first time. I have entered his tax code from his P45. Please help! Tax code updates could not be applied due to an error: The Government Gateway has rejected the Credentials.Tax code updates could not be applied due to an error: The Government Gateway has rejected the Credentials.Tax code updates could not be applied due to an error: The Government Gateway has rejected the Credentials.Tax code updates could not be applied due to an error: Request failed. Reason unknown. Incident Reference: AWG9T7CORAP77EDITax code updates could not be applied due to an error: Request failed. Reason unknown. Incident Reference: 8G7WPGQ0WGUAA8CDTax code updates could not be applied due to an error: Request failed. Reason unknown. Incident Reference: JBIRGX5TM75TXRAFTax code update

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I am not sure it is possible. Just to have a clearer view. Thanks.

Every amount of this uncategorised income looks to already been reconciled to its invoice. Should I make an adjustment with a Journal to Sales, to clear it out?Thanks in advance.

Afternoon,So I've tried multiple times to get a straight answer from QB live chat and I get told something different every time or the wrong information!To put it simply: - I paid £49 to a company called trade master- I went to the bank page where the transactions are automatically linked from my bank and added it as an outgoing under 'training'.- They then gave me a refund of £49 - On my banking page, this transaction comes up automatically- How do I add this (what account type), as if i put it under 'refund' it shows as an expense and despite putting in 'no vat', it will still show as an 'income', showing my business has 'made money'. Which is not correct. I wish to add this as a refund amount instead in which it does not affect my total income, taxable income, etc.Please help! Thank you and kind regards.

HiI need some advice regarding quickbooks advanced Payroll. We have started running payroll ourselves this year through quickbooks payroll and not using a payroll provider. After running and submitting the payruns, quickbooks automatically records journal entries of the payroll. Prveiously we would match the payments sent out to wages expense but when we do this now it creates a double entry in the wages expense as it has already been recorded in the journals. Quickbooks help have told us that we should exclude all the payments sent out through payroll including HMRC payments as these have already been recorded? Although this has solved the issue of not adding to expense accounts twice, I am unsure if this is the correct accounting process confirming these payments as it seems strange that these payments are not confirmed in another way? 

Hi everyone, I'm a newbie so patience is necessary : ) I recently set up as a sole trader (5th Jan) and have received my first payment of £2900 on 18th Jan, which I have logged as business income.  When do my tax/NI estimates start to show? I was hoping that I would be able to use Quickbooks to estimate how much money I need to put aside each month for self-assessment. Probably a very simple answer but totally clueless!

I get message cant connect== i have logged on to HMRC and re- authorised connection but still getting message. Callback helpline from qb support is not ringing me back 

Hi, I bank with Santander Business and always seem to have problems with the banking connection so my transactions do not integrate. I have had issues since the end of October. Up until the end of October all my transactions were tracking. However since I have unlinked my bank account and reconnected it, I have now lost all of the transactions from before. Is there anyway to restore these?

The error message I get says “We couldn't finish activating your account. Come back to this page later to try again or contact us.”

I've just signed up for MTD and have received my confirmation email from HMRC. Signed in to MTS through QB, granted permissions etc. All seemed fine.Started to do my return but after the first MTD screen I have three returns ready, all showing zero and they are all 3 previous returns and no current one to file. Which is ready with no errors. Just to see what would happen I hit file vat with the last quarter selected but it just fires up a load of HTML code in one of the windows so looks like there's a QB issue somewhere. See attached screenshot.I'm now stuck with no method of filing my VAT. Please advise.

My account has many old accounts that have been closed for years. I also some how is pulling up my exhusband and his kids accouts. We have not been linked to eachother for 5 years. I printed a copy and went to my bank. The issue is not with the bank they have showed me that non of thoses accounts are in anyway linked to my banking. My ex also uses the same credit union as well as quickbooks.  We are in the same line of business.  I asked him if they were his accounts and he confirmed they were and I can see his balances. How do I get this resolved? I have unlinked my bank and retarted and then relinked even got a new passwork with the bank before I relinked to quickbooks.  Sure I can click the box so they dont show on my banking page. But the point is this should not be happening 

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