QuickBooks Q&A

Hi there,I am new to an organisation – and QB – and a problem has arisen during my first monthly reconciliation. Any help would be hugely appreciated.Basically QB is bringing up a Reconciliation Discrepancy Report showing that two previously reconciled transactions were deleted by my predecessor just before they left.As far as I can see it looks like the incoming payments were then recorded against a sales invoice. Why are they then still causing issue, and how can I resolve this please?Many thanks

basically have custom fields visible along with name, estimate number in list view on "all sales" page

 have looked at some of the answers for the above, but am unable to adjust the VAT amount as suggested in one of the repiies.   As a result, I am at a loss how to record the VAT element of the repair to be able to claim the vat back.I look forward to your very helpful replies.Kind regardsRebecca 

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When I create an expense journal, I use the VAT inclusive figure but the journal automatically assumes it is exclusive and adds VAT on top. I corrected this and calculated the exclusive figure to use, but the transaction report did not pick up the total (plus VAT) figure, just the net figure. It looks like this might be a QB system issue. Can someone please help? 

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I'm using quickbooks self-employed. I've gone to do my 2022-2023 tax return as usual and my linked bank account transactions were no longer showing. So, I successfully relinked my account but it's missing all the transactions from that tax year (apart from one random month weirdly). I then followed the instructions to import transactions manually using CSV files (which I've also done before a few years ago) but was met with an error. I've tried everything I can think of. The files are not too large as I tried with smaller versions as well. Is this a quickbooks glitch happening at the moment? I need urgent help as my tax return is due by the end of this month!

The new enhanced versions of the open purchase orders report is now appeared. There seems to be missing information in the description column from the PO’s  in the listing. Please fix this as it makes life harder. 

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Can I have a report showing just Total Income and Total Net Income by month, ie dont want to show any expenses lines

All records are fine either side of these missing transactions. How can i get them to show up ? Or can i add them manually ? Or wil this cause a problem in the long run ?

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Hi, is there a way to convert a customer into a job, i.e. to make one existing customer the job of another or new customer? For example, one customer has bought another customer but operations are to be kept separate. Please note that I do not want to merge the customers as this would not achieve my aim as operations are to be kept separate. Many thanks.

I have just wasted an hour being bounced from chat session to chat session - as each one turns out to be the wrong one and just gives me a new link which again is the wrong one.  I have now wasted my time on 4 chat sessions.---------I need to contact Intuit UK themselves about a problem with my account registration and monthly Intuit billing (of my software licence fee)Does anyone know how I can do that please ?  

6 Months Ago we migrated over from Desktop to QBO but are still having issues. I am trying to talk to someone who may know how to rectify these but when I call the helpline I'm advised they cannot help with migration issues. How can I contact someone who may be able to help me? 

I have a contact that is both customer and supplier. QBO will not allow me to use the same contact for both transactions. I do not want to have 2 separate contacts with a number at the end or beginning. I want this to be one contact, any suggestions. 

I feel like I'm missing something obvious.  I have QBO Online Simple Start. How do I process a refund for an expense paid e.g. when eBay refund final value fees? 

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Hi, is anyone able to help with a couple of issues I'm having. Firstly how do I record just eat/Uber/deliveroo sales. Obviously the payment I receive isn't the actual sales with the platform. Plus obviously we sell items that aren't vatable. So would have to enter different amounts.  Secondly our daily card payments contain payments from collections from these platforms as well. How do I separate them from the walk in customers. Then there's the added stress of items not being vatable. Or could I just record the walk in customers and add something to say the vat has already been calculated from the remaining balance. Hope I'm making sense 😬

There is a line item under Income for Other Business Income however marking something with other business income doesn't make it appear there. Nor does it appear on the generated Tax Details excel. Has something changed or has it always been like this. What should be appearing there if there is a line item for it?

need help on how to reset my password please

I cannot run payroll as it says there is missing information for the employees even though it is all filled in??

I have just run a report on the 23-24 tax year out of curiosity and see that I have a very large amount in disallowable under Other Business Expenses however when I return to my account and isolate transactions to show only 'Other Business Expenses' the transactions showing aren't totaling to this amount. I can't seem to find where this is money is. 

I'm using QBO Windows 10 pro. IF I GET TIMED OUT I CANNOT SEEM TO LOG BACK IN