QuickBooks Q&A

We have added vat onto price but will need to amend later with VAT seperate

I can't find  way of customising the template. Desktop also allowed you to put in the customer's PO number.

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I realise you can do this on the desktop version, but I'm mobile based and hardly ever use my laptop.

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I am registered for FRS VAT. I need to enter a single standard rated income transaction (20%) so that box 1 of VAT Return Form 100 includes the full 20% and box 6 includes the net value of the transaction. I'd be very happy to learn how to achieve this?

So I'm paying a rental deposit to the landlord of the commercial premises that I am renting for my business. This deposit will be refundable to me at the end of the lease term providing no damage has been caused. Please advise how I handle the payment in Quickbooks. Thank you

In my template the Message on Invoice field is left blank, but I fill this in when I create a new invoice for each sale (as the notes in that box are different for every customer).This message used to show up on the invoice Print preview and Print out on the invoice.Suddenly now the Message on Invoice field does not show on my Print preview or print out on the invoice anymore. I'am inputting data into the Message on Invoice box in each invoice and this is being saved (I can see it when editting an invoice but it does not show on Print preview on invoices anymore.I have tried clearing the browser cache. This used to show up but has suddenly disappeared.

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I can only pick starling as a template - My bank is starling but the template is wrong and adds the business name to the end of each payee name which causes it to fail

What did I do wrong and how do I undo that?

About my subscription

It says my subscription is paid till Jan 24 but says update, ive tried every possibe option . Can anyone advise  ?

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I have a 99p per month subscription but it’s not letting me do anything unless I subscribe which I do and it says difficulty logging in try later all day!

I have been using Quickbooks Self-Employed for several years.  Recently, my bank connection (Fidelity Investments) stopped synching and had to be updated.  I followed the QBSE guidance and created a "new" connection for the bank.  I then had to "exclude" all of the duplicate entries (which were a lot) back to the beginning of the year.   On my bank accounts page, I now have two sets of accounts.  One before the update and the other after the update.   The problem is that when I look at my account balances on my Home screen, they are 2X the action account balances because of the duplicate set of bank accounts.  (see attached screenshots) If I hide the original, pre-conversion accounts, then I lose all of the history associated with my pre-conversion data which extends back several years.  But the account balances will be correct. However, if I "un-exlcuded" all of the new data, I don't think all of my 2023 entries will be prese

I have tried three different devices - mac, ipad, iphone, and have a workaround using chrome, but this is not workable long term.  I notice that the mobile app has also had updates as had to restart and resignin.

We have been using 2 Custom Forms Invoices for printing since we started, but since Friday, when I try printing one of these forms in the print preview screen, it displays the view you would get if you wanted to edit an Invoice form, so for the moment I'm having to print using the Standard Form. This seems to effect all new invoices and going back to December 18, previous invoice to that date still preview and print as desired correctly.

a useful feature in timesheets has stopped working for me. When i try and copy my previous week's timesheet i get this error message: "QuickBooks can’t copy a previous timesheet because one doesn’t exist yet for this employee or supplier." any ideas whats going on here?

How can you create the csv file to import? I just exported an xls file before and it created a CVS file but now my computer won't do it. I have been spending 4 hours trying to import one month of data. This is not satisfactory. Can anyone help. I was able to do this is Microsoft 365 but now it won't do it. I have tried ten times every which way. Thank you. I am finding Quickbox really unhelpful as I could do half my year's accounts in 5 hours so its doubling the time I am spending because there are two many unexplained stages and no human to talk to.

Am having problems downloading older transactions from my bank Santander.The CSV file will only go back 12 months and it is not recognised by Quick Books. Please help! I really want to download the last few years of my transactions.

Student loan box hadn't been ticked in set up. Employee received a bonus that took them over the repayment limit. HMRC notified us that student loan should have been paid. How do I do this through next payroll?

What is the problem when loading on purchase invoice I get notice date and vat rates do not go together

Is there a fault with the drop down menu when selecting a Customer when creating an Invoice?

Hi everyone, apologies if this is a stupid question, but I am new to digital and quite an accounting novice. I've searched the boards and found many questions regarding eBay fees, but none of the answers quite fit. I sell on eBay a lot, and the banking deposits they make have already had fees deducted. I understand I can raise a receipt for those fees, but then this causes my balance to be lower, as the deposited amount has obviously already had them deducted. How do I balance this? - Please note that due to the package I use, I can't use any of the linking software such as the eBay app, Snyder etc to import my transactions,so unfortunately I am stuck to a manual system. I've been using a spreadsheet to now which is SO much simpler, as I can add the total sales (instead of deposit) and fees in their applicable income/expenses columns, which then results in the correct deposited amount change in my balance without any fuss.I am a sole trader using the cash basis, and unde