QuickBooks Q&A

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Hi i'm using 'quickbooks self-employed' and I have just sent an invoice to a customer which they are unable to open , I have tried emailing it to myself and the same thing happens.I have attached a screen shot . I am hoping someone can help ? up until this I have had no problems at all with the software CheersWayne

My employee sent a request to change his email address. His employee profile has updated with the new email, but he can't log in to Intuit to see his paystub. He can log in with his old email address but can't receive verification because he no longer has access to his previous school email. His QB Time Team member listing still shows his old email address when I enter his contact to run a report, but under My Team, it shows his new email address for alerts. He no longer receives an email that he has a new paystub. Please help!

Do I exclude the transaction record of incoming payment from client that were made for invoice  that was now voided. The invoices and payment were transferred to another company.

Do I need to make their hours salaried and not hourly on the system - will that help

Could it be because they are not in the office?

Hi, I have a question about Sales discount.Is it possible to add two amount to one sales invoice:One with discount if invoice is paid with 14 daysSecond if the payment has been received after 14 days? Thank youOla

Can anyone explain why the Dashboard section called "Income"  does not correspond with the amount owing on the Aging Summary Report? Thank you

Hi,When refunding a customer who has paid through Paypal. Paypal automatically creates a credit note then the refund shows up in my bank feed but there doesn't seem to be a way to match the refund to the open credit note.I added the refund to accounts receivable and put it as an expense but then I still have an open credit note of the amount.

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Hi, I use Quickbooks self employed and looking to run a report to give me a breakdown of the line items within my invoices, not just the invoice total. For example, ive used a line item called 'Waste Removal' since day 1, and i'm looking to see how much revenue has come from this service. I cant seem to find a report that gives me a breakdown to invoice line level. ThanksJim

Hello, Are new customer migrated from another practice received backup QB Desktop file is .qbw format and was wondering if there is any chance to covert this to QB online! Please Help! Happy to send the file to be convert it. 

I’m using a standard invoice template and I’d like to include a line of text asking the supplier to ‘Please use the invoice number as payment reference’ Where would this be best placed and how to insert it please.

Checked my authorisation with bank and updated it to be sure, still no luck

Client has registered for VAT. In QuickBooks Online I click on Set Up VAT button. This leads to a page entitled Tell us about your VAT. The first question is When do you need to start calculating your VAT from? Underneath is a box with "VAT period start month" and a drop down arrow. This is greyed out and nothing happens when I click in this box.  I cannot proceed to the next page unless this section is completed. What do I do now?

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Hi All,We are working in QuickBooks Desktop 2020. I have made payment to a supplier, recorded said payment in the relevant supplier account, but it is not being deducted from the total outstanding amount. Please advise as to how I rectify this problem. 

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I am trying to resubscribe but it takes me to QuickBooks plus, how do I change to standard account?

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Their only solution is that I delete the Go Cardless link and then re-establish it and manually re-map over 200 customers. Not only that, I will need to manually activate direct debit on over 300 recurring transactions. It isn't causing a major problem as I can still take process direct debits even though they are not showing as Active in QBO. It is just annoying and even more annoying is that QBO can't implement a sensible fix.

Since moving to QB Online advanced payroll in April I have been terminating employees using the 'Employee Details' page. There used to be a button to do this at the bottom of that page where you could enter the leaving date and then remove them from payroll and issue a P45. After the button seemingly disappeared yesterday, I got onto QB live chat and after an hour or two of troubleshooting they got in touch with someone more senior who informed them that this option has been removed. So now the only way to terminate employees is through a pay run. But this will surely cause issues. For example, if someone on the monthly payroll schedule leaves employment mid-way through the month, then they will have to wait until the schedule is run at the end of the month before they are removed from payroll and given a P45. When I pointed out my dissatisfaction on this I was given the usual "please provide feedback, we have customer satisfaction at the core of our business" thing. In

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