QuickBooks Q&A

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Has anybody got a resolution to this as this has now rendered the mobile version useless other than for snapping receipts?

I recently reported an issue to online chat support. We worked through the issue and he said he needed more time to get a solution from tech. I have have since had a reply stating they couldn't find what the issue was at this time even though there is clearly an issue. I replied to the support email only to have a rejection email back stating the below: Thank you for your email. We would love to help you with your question but are unable to find an existing open case for your request.Please send new questions through one of the support sites listed below.The case number is Case:15103780436 Invoice and stock issues I would appreciate a response regarding this issue and it's resolution. Leaving a customer with no resolution is NOT what I can customer service.

"0% vat(sales)" is the option used for the sales half of the journal. the vat option for the accrued income half is left blank.

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I've recently taken on a new client and asked them to connect the bank as of 1st May but it has connected from the 3rd Jan and their transactions were correct up to the 30th April and bank reconciled as they are vat registered. Can I change the connection date or delete bank data for 3rd Jan to 30th April. The previous accountant didn't have the bank account connected 

When will these be fixed?

You say there’s a problem with my subscription. Please can you check what’s going on as I need to invoice my clients?

 I have to reinstall every week.I need to send invoice.but have lost all my contacts

Hello, I was reviewing last year's General Ledger activity against the bank and noticed the bank had several unposted transactions ( because I had manually posted them last year).  I accidently hit post and now they are duplicated, but I can't tell which ones they are.  Is it possible to run an audit report to see what I entered into Quickbooks today.  None will have today as a transaction date they were all 2022 transactions.

Does anyone elses Payroll suddenly stopped working and asks you to enable it? I have been using QuickBooks payroll advanced for months now and few days ago it stopped letting me in, instead I have a window to enable payroll which I should not have to do as I've enabled it few months ago and been using and paying for it ever since. I've contacted customer service and they pushed it to tier 2 of their support and still 4 days later no fix! I have been told there were other customers reporting same issue and theirs were fixed after clearing cache (I have tried that, I tried using different browser, incognito window, different device and even connect to different network - nothing changed). Very frustrating and concerning, I would proceed with enabling it again but I'm worried it will wipe off all data that's already there.

Hi there! I run a franchise business with royalities and IT subscription being taken before I receive my revenue payment. E.g. Revenue: £1,000Royalties: £200IT: £100 Payment to me: £700  I"m not sure how I would record Royalties and IT to make the book balance because my physical transaction was only £700. Any help would be great Thank you!

How can I generate a report showing a list of credit notes issued to customers in QBO please

Good evening all, How do I import budgets onto QBs from Excel. I have budgets from January to December. Kind Regards 

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So I'm following this guide  https://quickbooks.intuit.com/learn-support/en-au/banking/how-to-account-for-bank-fees-when-matching-transactions-in-bank/00/262597 and have even had support try over screen share and it will just not work it keeps saying"The selected and downloaded transaction amounts don’t match. To continue, resolve the difference." I get paid from overseas so there are often differences in the invoice and amount and this is useless!!

Hi,I have just discovered my accountant can't see any of my mileage entered on Quickbooks! All mileage has been entered manually dating back to 2021 April. I never used this before as I always used my own spreadsheet. How can they access what I see. Any thoughts please. 

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I have completed my quikbooks for 2022/23 and added my accountant so that he can access and check before submitting the tax return. However when he puts in the passcode he gets into my account but sees ‘something is wrong’. Any advice please?

I'm trying to identify some backdated transactions in Quickbooks which have been posted after the year end.  Is it possible to identify the posting date for transactions without going into each of them individually, such as sorting by posting date on the general ledger; or is there another way to find these transactions easily?

I need to raise an invoice for a customer as they are liable for the VAT and excess portion of a vehicle repair. I have raised an invoice for their insurance company, for the net amount due, less the excess of £500.00. However, as we are also VAT registered I need to know how best to deal with the VAT amount as we will need to include this on our next VAT return? Do I just raise an invoice with two lines items (excess and VAT) to the customer and then post a journal to the VAT account? Any help would be appreciated.Thanks in advance