QuickBooks Q&A

Hi, Here's a conundrum... we've never used QB payroll but in QBD we set up and used 'employees' as part of our job costing.  After importing to QBO the old 'employee' accounts are still active.  I need to make them inactive but I can't find any way of doing so.  There are no employees under the 'payroll' section and the only way I can even find a list of them is to run an 'employee contact list report'. I've tried editing an employee from that list and adding a 'released date' but it doesn't inactivate the employee. Any help at all with this would be very much appreciated!

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for example I receive a vendor invoice dated Aug and enter on QB in Aug which is the tax point.  But the costs relate to Sept and Oct, I would normally post to a nominal called prepayments and release specific amount each month, but wondered if QB has a better way of dealing with this?

I’ve updated iOS, restarted my phone loads of times and completely reinstalled the app twice!

Every search I do within the "Help" from QBO gives me an software option. It totally ignores that I put in Online. Why is desktop even an option when it no longer exists?

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Our secondary account update fine but our current account hasn't properly updated for over 4 weeks

Hi I've set up my system to CC me on customer emails but I'd also like to be able to CC another member of staff for certain customers. Is this possible?

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I can't send invoices out as my clients and services have disappeared

Hii personally purchased a vehicle for my new company.i need to show the purchase in QBO as a loan, i also need to show the purchase for vat records and also the asset so that in time it can be depreciated.Can anyone explain how best to do so?

Hi,Does anyone know why when you "send reminder" from the Customer tab it goes without the message popping up but if you send from the All Invoices or Invoices tabs you get the message to check. I realise it might be for speed but I'm sure most people would want to double check it before it goes (and it's a blink you might miss it message that pops up to say reminder is sent). Also, QB Help tells me the Status should show "Reminded" in the message but it just shows the date the customer was last emailed.ThanksJackie

Banking with virgin money.

I tried importing bills into QuickBooks Online and am getting an error message that the line accounts does not exist in QuickBooks. I have tried my best to match the account name to the account name in the QuickBooks Online chart of account but am still getting the error message. The data is being imported in csv format. Can anyone assist me please. I have attached here a document that shows the error message from QuickBooks (Figure 1) and my chart of accounts (Figure 2) Any help will be highly appreciated.

We usually send out supplier remittances in batches with our Finance email address cc'd in.Recently, although it appears that remittances have been issued successfully they are not being received by either our suppliers or ourselves.We have not made any amendments within our settings that may have caused this.Has anyone else had a similar issue in the last 2/3 weeks? 

You can only sort the main list by balance, as soon as you go into the detailed customer page, the left hand list only offers you sorting by name or recently viewed.

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About 6 weeks ago Barclaycard connection was lost and despite several attempts to re-connect and twice disconnecting and reconnecting QB will not recognise the account anymore. Nothing has changed from Barclaycard (i.e. no new card, no change of name etc). Tried the help chat.. hopeless; just told to do again what I have already done. All as I get is the following message. 

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Hi We run a travel company and can take bookings for trips running up to two years in advance.We take a deposit, with the balance due 90 days before the trip.The trouble I'm having is that the sale is showing up on this month's P&L, which is causing chaos.I need two things:The invoice to show as a liability until the trip is deliveredThe income from that invoice to match to the same month as the costs incurred in delivering the trip, not the month I made the sale.Any help greatly appreciated! Bruce

Hi,Allarmingly I have noticed that a staff member who is on long term sick has not been accruing Annual leave (as per the government regulations). Can anyone else confirm if they are having the same issue? I have been on the phone to QBO for in excess of an hour and a half and there seems to have been no automatic provision included when my payroll was setup in 2017. How did every other employer incorporate this calculation or have they just done this manually?When adding an absence due to illness via the employee's page it only points to the statutory sick pay category, which does not account for accruing annual leave whilst on sick pay...

Hi, I'm New to Quickbooks and already submitted and paid 2 VAT returns before start using Quickbooks. I need to know how can I record already paid VAT in Quickbooks and remove already paid VAT amounts from VAT payable account as I have recorded all the sales transactions from the beginning?

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