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Welcome to the Community, @theresa40. This happens when your time-off policies haven't synced from QuickBooks Online Payroll (QBOP) to QuickBooks Time (QBT) yet.
I can guide you through the troubleshooting steps to resolve this.
First, please check your employee's Time off in the employee's profile from the Payroll menu to see if the setup is completed.
Once confirmed, ensure the data is synced to QBT. Here's how:
- Under Time, select Time off, then click Go to classic QuickBooks Time.
- Click the QuickBooks Payroll menu and select Preferences.
- Choose the Payroll Item Mapping Tool to see if the time off policies item appears for that employee.
If the data is not yet synchronized, you may manually import it from QBOP. For further guidance, please refer to this article: Importing data to QuickBooks Time.
For any additional questions or clarifications, click the Reply button below.
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