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August 5, 2025
Question

My email is not populating in my Quicktime profile under alerts.

  • August 5, 2025
  • 1 reply
  • 5 views

My email is not populating in my QuickTime profile under alerts.  I am not receiving any email notifications from QuickTime when an employee makes changes to their time clock.  My email has been added through QuickBooks like tells us to do. We have followed all instructions and synced both QuickBooks and QuickTime.  Still not email populating under my profile in email alerts.  Does anyone have any suggestions?

1 reply

ShyMae
QuickBooks Team
August 5, 2025

I appreciate you, Jodi, for carefully following the steps to add your email and syncing both QuickBooks and QuickBooks Time.

 

Since your email still does not appear in your profile, I recommend contacting our live support team for assistance. 

 

Our experts can review your account in detail to make sure your information is synced, so you'll receive notifications when employees make changes to their time clocks.

 

Here's how to reach them within your QuickBooks Time account:

 

  1. Click the question mark (?) icon in the top right corner of the screen.
  2. Select Product Help, then click Contact Us.
  3. Please enter the issue you're experiencing with the products.
  4. Hit Continue, and choose the Callback option.
     

For successful communication, please refer to this article for our support hours: Get Help with QuickBooks Products and Services.

 

Once your email address appears, be sure to set up notifications to receive important updates. Please see the attached screenshot for reference.


If you have any additional questions, please let us know below.