My projects in quickbooks online are not syncing to tsheets

Hello, area 51.

I also expect help and assistance from a product's support channel when I encounter an issue. I'd like to turn the tables around by helping you out. 

Did you receive a specific error message when syncing your projects? If so, let me know in the comment section below. I'm here to lay down the solutions. 

In the meantime, let's do the following solutions to help you sync your projects.

You'll want to manually reimport the projects by running the Import tool in TSheets. This might be a connection issue, so I would recommend doing this at least three or five times.

Click the QuickBooks icon at the top right part of the screen, then choose Import. Afterwards, open the icon menu again then check the View Sync Log status. 

If it's still not syncing properly, use a private or incognito window. Sometimes, a cache issue can prevent you from syncing the data properly. Here are the shortcut keys:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Safari (new versions): Command + Option + P 

From there, run the sync tool again for your projects. When it successfully syncs, go back to the regular browser and clear the cache. Although, you can also use another supported browser if you prefer it over clearing the cache. 

Check out our guides if you need help with your TSheets account after fixing the issue. Browse a specific topic here, then look for an article.

I can offer assistance again should you have other questions regarding QuickBooks Online or TSheets. 

Edit the project from QBO, then just hit save without making any changes