Overtime being exported from TIME to Payroll as regular hours

Quickbook TIME exported OT hours as regular hours
9-30-2026

I want to do payroll today and found that overtime hours from the TIME module were transferred to payroll as regular hours. For example, if  TIME  showed a man having 40 regular hours and 3 overtime hours , it was transferred to PAYROLL moduel as 43 regular hours

 I went and checked the mapping tool and it looked right. Then I went and checked the  Company Settings>payroll and overtime>overtime>manage pay rates   in Time.   I immediately saw that I had several extra weeks and none of them had time members assigned to them.  I knew that this had somehow had been changed and I am the only one that is allowed in QB and I had not done this,.

I called QB support and talked with Sincere and she said this has been an ongoing problem due to the recent change over.  I added my all my team members to weekly 40 and all my team members to Holiday week (which is ovetime over 32 hours).  Sincere refreshed it and she thought it was going to work, she had to do this several times.  And it finally worked, but then some employees lost their pay rates and Sincere  had to fix that. 

I do not understand why QB let this happen.   I am getting more and more paranoid about the quality and care of QB Intuit online Payroll.  Can I trust it?  

thanks
LDO

Tag:  all of a sudden Overtime hours being exported from TIME to Payroll as regular hours.