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S
snancyiv
September 23, 2023
Question

Time (beta) page is blank!!

  • September 23, 2023
  • 1 reply
  • 0 views

Is anyone else seeing a blank screen under Time? I have a whole week's worth of hours logged for last week and I need to invoice my client on Monday. 

 
 
 
 

 

1 reply

A
AbegailS_
Level 6
September 23, 2023

Hello there, @snancyiv. I have a solution to help you fix the blank beta page issue so that you can get back on track. 

 

Sometimes, local internet cache files stored in the system can cause unexpected behavior in the product. This can be why you're unable to see the invoice from the Time window. 

 

Let me share with you some basic troubleshooting steps to do this immediately. 

 

To start, use a private browser to access your QuickBooks Self-Employed (QBSE) account. It is also called InPrivate in Internet Explorer and Incognito mode in Google Chrome. This browser mode doesn't record the browsing activity on your local device. You can access this by pressing the following keys:

 

  • Ctrl + Shift + N (Google Chrome).
  • Ctrl + Shift + P (Firefox).
  • Control + Option + P (Safari).

 

If you can see the beta page, let's clear the cache in your web browser or try using a different supported browser. This might be a temporary issue with QuickBooks and the current browser that you're using.

 

I've included some resources that you can visit about some How to do I questions in QBSE for your future reference:

 

 

Always know I'm one post away if you need help with your QuickBooks-related question. Assisting you is my top priority. 

S
snancyivAuthor
September 23, 2023

I did all of this and it's still not working. Not even in mobile browser. Is this some bug or glitch? Can this be fixed soon?

L
LeizylMQuickBooks Team
QuickBooks Team
September 23, 2023

I appreciate you for trying all the steps suggested by my colleague above, snancyiv.  I know this hasn't been an easy process for you. I'm here to ensure you'll get the best support. 

 

Since the issue persists, I recommend contacting our Customer Care Team. They have the appropriate tools to investigate your account, initiate a screen-sharing session to help you further, and may create a case for this issue if necessary. 

 

To contact support:

 

  1. Select the Help (?) icon, then click Contact Us.
  2. Type in and talk to a human. Hit Continue.
  3. Choose which way you want to connect with us: Have us call you or Chat with us.

 

For now, you can enter the time manually in QuickBooks. I'm adding this link to help manage your customers: Create invoices in QuickBooks Self-Employed.

 

I've also included the following article for your reference in managing your bank transactions in QuickBooks Self-Employed: Categorize transactions in QuickBooks Self-Employed.

 

The Community is always available to help you with any QuickBooks-related concerns. We'd be happy to assist at any time. Keep yourself safe!

 

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