Time Custom user's permissions do not stay

Thank you for pointing out the issue with custom role permissions, LDO.

It seems the user’s role has reverted to Worker, which does not allow access to reports. To address this unusual behavior where permissions reset after a few hours, I recommend reaching out to our Live Support Team for further assistance.

Here's how:

1. Sign in to your QuickBooks Online account.
2. Click the Help (?) icon.
3. From the options, hover your cursor over the Search tab.
4. Tap the Contact Us button at the bottom.
5. In the What can we help you with? Section, select Ask about something else, and type in your concern.
6. Click Continue and choose a way to connect: Chat or Schedule an appointment.

You can check their support hours to reach them conveniently.

Please let me know if there's anything else we can help with regarding managing roles and access in QuickBooks Time. Help is always available.