Question

What is the telephone number for customer support?

Forum|Forum|6 years ago
January 12, 2020
13 replies
1595 views

No text available

QuickBooks Online

MJoy_D

QuickBooks Team

We have a new process of contacting our support, @dencam98.

You can arrange a callback to talk to our support. You can do it by going to the Help icon at the top right of your QuickBooks Online (QBO) account. Follow the steps below:

Go to the Help icon to connect to a live support agent.
Click on the Contact Us button and provide some details about this concern.
After adding some insight, tick on the Let's talk button.
Lastly, select the Get a callback button to arrange a call from them.

See this article for detailed guidance: Contact the QuickBooks Online Customer Support team.

Let me know if there's anything else that I can help with your account. I'm always here to assist.

S

SB27

Help. QB online instructs you to call customer service but no phone number is listed.

My client's 940 cannot be completed because Fla unemployment cannot be verified. I am instructed to delete a payment, but I cannot. I try and make the payment, but I cannot. The adjustments made by QB were corrected via a 941X prepared by me, the accountant.

Please give me a number to call or call me [removed]. Client is The Menagerie Eatery & Bar LLC. Owner Brian J Buttner. My name is Sheila Hayward. I have his authority. My email is [email address removed] His email is [email address removed]. Thank you

MariaSoledadG

QuickBooks Team

Hi SB27,

We have streamlined the process of how you can contact our phone support team. That's why Customer Support is only available once you are logged in to your account.

As mentioned by @MJoy_D, when contacting our support team you'll have to log in to your account and select the Get a callback option. This way, you don't need to wait for a customer service representative on the line since you'll be receiving a callback from them.

I have this Help article in case you have any other concerns about QuickBooks Online (QBO).

Please let me know if you need further assistance with QBO. I'd be right here to help.

A

amc7

I need to talk to someone in customer service about a past credit card transaction 10/20

AlcaeusF

Level 14

Hello @amc7,

I appreciate your time here in the Community. I can get you over to the support you need to verify the charges on your credit card.

I know that you need to speak to someone and assist you with your concern. Aside from this forum, you can reach our support team by requesting a callback or via chat to help you review the account.

They'll be able to help you further and be able to provide clarifications to the charges. Our support for Plus, Essentials, Simple Start is available from Monday - Friday 6 AM to 6 PM PT and Saturday 6 AM to 3 PM PT. For Advanced, any time, any day.

See the steps to get a hold of a specialist:

Go to the Help menu at the upper right.
Go to the Search tab.
Press Contact Us at the bottom part.
Enter your concern in the What can we help you with? box.
Click Continue.
Select Chat with us or Have us call you.

You can also check this article for more details about how to view your subscription info, as well as some steps to update the payment method for QuickBooks: Manage billing, payment, and subscription info in QuickBooks Online.

Keep me posted if you have additional questions related to your QuickBooks account or billing. Have a great day.

C

CT49

Streamlined support for whose benefit? Certainly not for us QB Pro Advisors or anyone else who needs technical support. Why am I paying over $400 a year to be a Pro Advisor when I have to act like a poodle and jump through hoops to get help? I think I will contact sales right now and cancel my QB Pro Advisor Renewal. It is a waste of money if you can't help your customers. I am a CPA so stop looking at your bottom line to safe nickel and dimes and look at the big picture of another CPA bad mouthing your customer support and especially QB Online which is a mess.

N

Norka1

I need to unlock my QuickBooks

R

RCV

QuickBooks Team

We want to get the best help for you, Norka1.

I'd like to make sure that we're on the same page so I can provide you with the right amount of information. May I ask if you are trying to reactivate your QuickBooks Online account or if this is for an NSF account on hold? Any details or screenshot is appreciated so we can narrow down this issue.

I'll be here waiting for your response to answer any questions I can. Have a great day ahead.

S

shalimartom

I can not open my desktop pro 2020 due to a notice for update popping up. I need tech support

DivinaMercy_N

Moderator

Hello there, @Shali. I want to ensure you'll be able to connect with our technical support team.

You'll have to initiate a callback or chat request when reaching out to our phone support team. Since you're unable to open your QuickBooks Desktop (QBDT) program, you can connect with them via a web browser. Here's how:

Click the Contact us link.
Then, choose QuickBooks Desktop and click Continue.
Choose the edition and enter a brief description of your concern.
Select Continue.
Choose either Chat with us or Have us call you.

For other ways how to contact them, please read this article: Contact QuickBooks Desktop support.

I'll include this helpful resource that you can use as a guide for additional troubleshooting steps in opening your QBDT program: QuickBooks Desktop won't open.

Please know that you can also post your concern here in the Community forum. We're always around the corner and ready to lend a hand. Have a good one and stay safe.

S

Skallmerten

I am having an issue with the reports feature. I have a custom report that I'd like automatically sent to email recipients. I have set this up for other reports in the past, but when I try to do so now, the page does not load. Further, the help chat box says that 'we are experiencing technical difficulties', so I cannot reach anyone. I have already tried clearing my browsing data and cookies, and tried two separate browsers. Please let me know how this can be resolved. Thanks

K

KimberlyS

Moderator

Hello there, Skallmerten.

I can see how the inability to send custom reports prevents you from keeping an updated copy of your business data in QuickBooks Online.

Currently, there's an ongoing investigation regarding this matter. Rest assured that our product engineers are carefully assessing this issue to fix it immediately.

In the meantime, I recommend contacting our customer support team. They can add you to the list of affected users, where you'll receive timely updates via email.

Here's how you can contact our support outside QuickBooks Online:

Visit this website: Contact Us.
Choose the product you're using, then click Continue.
Follow the onscreen instructions and provide all the necessary information to proceed.

On the other hand, consider scanning this resource to help you print, email, and export your report to acquire a soft copy of your data: Run reports in QuickBooks Online.

Don't hesitate to click the Reply button if you have additional questions when navigating through the custom report page or other related concerns in QuickBooks Online. We're always here to lend a hand.

M

mberlo

I have QuickBooks desktop and can not get in.

I keep getting prompted that mu subscription lapsed and even tried logging in online and shows i do not have anything attached to my account?

How do i fix this?

Bryan_M

QuickBooks Team

Hi there, @mberlo.

Let me help you fix the error subscription lapsed in QuickBooks Desktop (QBDT) so you can continue working with your account.

You don't need to worry about having the error subscription lapse. It won't affect the company's data. The first solution is to update your billing info in the Customer Account Management (CAMPs) portal.

Here's how:

Sign in to the Customer Account Management Portal (CAMPs) as an admin user.
Click QuickBooks Desktop from your products and services.
Choose details next to your QuickBooks Product.
Select Edit next to your Payment Method. Update your payment info. When you’re done, select Save and Close.
Open QuickBooks Desktop.
Go to the Help menu and hover over Manage My License. Then select Sync License Data Online.

If you still see the subscription error, install QuickBooks updates. You can read this article for detailed info: Fix subscription has lapsed error in QuickBooks Desktop.

Concerning logging in online. It doesn't mean you have a QBDT account, you'll also have a QuickBooks Online (QBO) account. There's a need to have a subscription for this. The reason why a message "you don't have anything attached to your account" is shown.

You might want to update your password if ever you forgot it. Check out this article: Reset your password for QuickBooks Desktop.

For additional questions about logging into your QBDT account, click the reply button. I'll be willing to help. Keep safe and have a good one.

N

Naveen18

I cannot access my report section.

4

4Gal

Level 5

@Naveen18

Do you have QB Desktop? What error message did you encounter?

B

BobbieAustin

I can't get access to a support person via Chat or telephone call and I'm a ProAdvisor as well. We pay more and more and get less and less from Intuit - not a happy customer with clients.....

J

JorgetteG

QuickBooks Team

I thoroughly recognize the value of each penny, Bobbie, and we are wholeheartedly committed to continually enhancing our services to provide the most outstanding support. Thank you for highlighting this issue and I want to make sure it is addressed right away.

Could you please share any specific errors or challenges you encounter when reaching out to the support team? Your insights will greatly assist us in addressing your concerns effectively.

Nevertheless, you can proceed with these steps if you want to send a direct message and talk to our support:

Sign in to your QuickBooks Online account.
Go to the Help icon and choose Search.
Select the Contact Us button and briefly describe your concern.
Click Continue and choose your preferred way to connect.

Alternatively, you can call us using the phone number provided under the "Connect with a Support Expert" section in this article: Contact QuickBooks Online Accountant and ProAdvisor Support.

I have curated a selection of articles for additional insights and guidance on QuickBooks Training & Certification:

You can also share your concerns in the Community forum. We are always available to offer support. Have a great day and stay safe.

E

Eleni13

We decided to switch bookkeepers and she was using Quickbooks. She sent me an email indicating she turned over our Quickbooks data and gave me a company ID for the file and asked that I reach out to you to access it. I have a business account that has never been used and we would like the data to our account. How do I do this? Thanks

Eleni Ifantis

C

Chrea

Level 1

@Eleni13

What company ID do you mean? Was your bookkeeper using QB Desktop or QB Online?

E

Erika_K

QuickBooks Team

Switching bookkeepers can sometimes be challenging, Eleni. I'll be here to guide you through the process smoothly and help you gain full access to your QuickBooks data.

Before proceeding, can you let me know which specific product you're using? Are you working with QuickBooks Online (QBO) or QuickBooks Desktop (QBDT)? Also, can you share further information about the email you received from your previous bookkeeper? Did it contain any invite links, or was it plainly a message indicating the transfer of the QuickBooks data and the Company ID?

Now, if you have QBO, refer to the given information below.

If the email contained an invite link to become the primary admin, you'll need to open the link and accept the user role. Once you have accepted the invite, you can access and manage your data.

On the other hand, if you haven't received any invite links, you'll have to contact your bookkeeper, so they can transfer the access back to you.

Once you have successfully claimed Primary access, the next step is to remove your accountant from your account:

Log in to your QBO account as the primary user.
Locate the Gear icon and select Manage users.
Choose the Accountants or Accounting Firms tab.
Find the accountant you want to remove.
From the Action column, click Delete and then Delete.

Moreover, could you specify which business account you are referring to? Is it an unused QuickBooks Online (QBO) account? If so, we have two options depending on your subscription. If you have an advanced version, create a copy and restore it to your unused business account. However, if you have a basic version, you'll have to manually export the data to transfer it from your old file to the new one.

On the other hand, if you're referring to the credentials of your unused account, update them to match your business account.

Alternatively, if you have QBDT, refer to this article on how to proceed: Transfer the primary admin role to QuickBooks Desktop.

Here are some articles you can refer to for more information about the various options for user roles and access permissions, as well as the usage limits and the maximum number of items allowed:

Have more additional questions about accessing your accounting records? Add a comment below and I'll be here to ensure you have all the help you need.

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