Gocardless Deposits not being created since 24/04/26

I was told by my previous accountant that they all have their own problems, some have better payroll than others and the support can all be rubbish.

Sometimes it's better the devil you know!  I reckon that's what they rely on...

I've just checked out the QBO App on my iPhone and it's pretty painful.  I couldn't add an attachment exactly as you described.  Also I couldn't see attachments that are already there which I added on the QBO web client.  I see that others are complaining about this on the forum too.

I’ve successfully got a deposit created today automatically with the correct payments, all payment / payout ID’s are correct.

It’s also created payments containing Monday and Tuesday’s GC Fees and no payments so I’m going to have to remove them - I’ve no idea why these have been created.

Good luck everyone :)

Oh dear lord, they’ve actually fixed it!!!!

I went to post a large payment in today’s payout and found it had been posted in with the full reference - YEE HAH! Not that you can see the reference in the customer transaction view, but it’s there if you open the payment so I’m not going to nit-pick.

However, I am devastated that they fixed this today, Thursday 9th, and not yesterday, Wednesday 8th.

Why?

Because my 4 payments today got posted in for me and so did the 10 payments I’ll get tomorrow, but the 308 I received yesterday have not! 😪

I just have to keep repeating to myself that this is the last time I have to do this...