Account Management

I want to cancel my quickbooks subscription

We are setting up Practice Manager and are having an issue importing our client list. We have QBOA and TaxCalc in place for accounts production and tax return submission, and we use only QBOA for billing our clients. However, TaxCalc has the most accurate client data, and we only need those to be imported into Practice Manager. Since QBPM has the function to sync with QBOA, it creates duplicate client accounts, making it difficult to manage. How can I turn off or stop being integrated with QBOA? Is there any method to remove the option to 'Sync with QBOA' under the three dots on the client dashboard? Thanks!

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Morning,Intuit subscription payment taken from my bank account yesterday.Price has gone up almost 20%.... again!No notification that there was going to be an increase, there never is, which i am sure is not legal.Anyone else experience this issue? How to get to the bottom of it?Thanks

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I have 2 clients with the same name. all their other details are different. Quickbooks won't let me enter the new client, as it says the name of the client already exists. How do I get past this?

Hi,I have managed to manually adjust my 'payment due date' on an invoice I have just created but wondered if there is a way to set it to default to 'due on receipt' for all invoices, instead of having to change it every time i create an invoice? 

I am wondering if anybody has been having the same issue as me which I have contacted QB support multiple times over the past few months without resolution. I was in the middle of my subscription when I received a new bank card. I then entered the new card details as usual to QB to make the payment for my subscription and there pops up the below message We couldn't process your payment. Make sure your billing info is up to date. If the issue persists, please contact support and reference this message. (Error code: -81624) I contacted my bank to get the payment go through and but the bank said it is an issue with the vendor (i.e. QB) not implementing a proper compliant payment process. Subsequent exchanges with QB support team lead to different reasons as to why my payment is not going through (such as I have to wait until my account because inactive and only then QB would allow a new subscription payment etc but that did not work either). This issue also caused

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Basically doing working from home expenses, using the simplified rules which is max £26 per month. When i enter the hours in Tax Profile its automatically calculating for the full 12 calendar months = £312 My start date is Jan 2024 so can only claim for the 3 months @ £26 which should = £78 How do i rectify this?

Looking to discuss my upcoming February renewal with Quickbooks. I got given a phone number to call but of course it's with a stupid automated service that is asking me questions I cant give clear answers to the point it cuts the call off. Any recommendations who I best can speak to?Thanks

Hi there, Im interested in using quickbooks self-employed and I'm having trouble working out whether it can record actual costs for my expenses rather than simplified expenses. I have a van that I use only for business therefore I wish to record all vehicle costs (fuel, maintenance, insurance etc.) and not track mileage for the vehicle expenses. is this possible?

I tried to login into my account in November to issue some invoices and there was a screen message saying my email had been deactivated. Rang customer services - they say my email linked to the account had been deactivated due to 'security reasons' and/or 'fraud' but I had no notice or emails at all to say there was an issue. Customer services initially tell me within 24-48 hours they can resolve it if I upload proof of identity to their dropbox, I did this straight away (26th November). Nothing from customer services now - except for 'the engineers are working on it, we don't know when it will be resolved.' I opened a complaint after 4 weeks - complaint was 'resolved' and shut down because 'the engineers are currently working on it'. I have set up another account with my info@ address just to be able to reach out here.......HELP! 

When I first started using Quickbooks Self Employed a few years ago I used to pay £7.20 every month. A reasonable price even if I only used the software for 5 mins each month. There have been some expected price rises over the years which took me upto £9.60 per month, which I tolerated. Note my huge disappointment to just be invoiced £12 per month on my latest invoice for exactly the same product. That's a whopping 66% price increase in a few years all for the exact same service. What a disgrace. Once I complete my tax return in April I shall be cancelling my account and quickbooks will be receiving a grand total of £zero from me every month instead. Just another greedy company hiking up prices without justification. Good riddance I say. 

I have been using QuickBooks self-employed for many years and have found it to be just what I needed.  I know that new users now cannot use QuickBooks Self-employed and that existing users can continue to use the app, but I have found a problem logging in to the mobile app today (on an iPhone 15 plus).  When I try to sign in I get the error "Too much time has elapsed. Please start over".  Why is this happening and how do I start over? Can anyone help please?

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Bonjour, A la sortie de la période d'essai on me demande de payer 47 pounds, alors qu'à la base c'etait une pub de 16$/mois en promotionComment régler le problème svo

Can’t mark an invoice as paid

If I downgrade before renewal on 5th Jan, they want to penalise me >£160 so I'd rather pay in full and then downgrade and get a refund if that's possible.

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Hi thereI opened my QB account on my iphone and therefore pay via my subscriptions on Apple.I do not want to use apple anymore.  Am I able to resubscribe via QB?  I have cancelled my subscription but the only way I can see to resubscribe is with apple again and not QB. Any help would be gratefully appreciated!ThanksCatherine