Account Management

I tried to login into my account in November to issue some invoices and there was a screen message saying my email had been deactivated. Rang customer services - they say my email linked to the account had been deactivated due to 'security reasons' and/or 'fraud' but I had no notice or emails at all to say there was an issue. Customer services initially tell me within 24-48 hours they can resolve it if I upload proof of identity to their dropbox, I did this straight away (26th November). Nothing from customer services now - except for 'the engineers are working on it, we don't know when it will be resolved.' I opened a complaint after 4 weeks - complaint was 'resolved' and shut down because 'the engineers are currently working on it'. I have set up another account with my info@ address just to be able to reach out here.......HELP! 

When I first started using Quickbooks Self Employed a few years ago I used to pay £7.20 every month. A reasonable price even if I only used the software for 5 mins each month. There have been some expected price rises over the years which took me upto £9.60 per month, which I tolerated. Note my huge disappointment to just be invoiced £12 per month on my latest invoice for exactly the same product. That's a whopping 66% price increase in a few years all for the exact same service. What a disgrace. Once I complete my tax return in April I shall be cancelling my account and quickbooks will be receiving a grand total of £zero from me every month instead. Just another greedy company hiking up prices without justification. Good riddance I say. 

I have been using QuickBooks self-employed for many years and have found it to be just what I needed.  I know that new users now cannot use QuickBooks Self-employed and that existing users can continue to use the app, but I have found a problem logging in to the mobile app today (on an iPhone 15 plus).  When I try to sign in I get the error "Too much time has elapsed. Please start over".  Why is this happening and how do I start over? Can anyone help please?

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Bonjour, A la sortie de la période d'essai on me demande de payer 47 pounds, alors qu'à la base c'etait une pub de 16$/mois en promotionComment régler le problème svo

Can’t mark an invoice as paid

If I downgrade before renewal on 5th Jan, they want to penalise me >£160 so I'd rather pay in full and then downgrade and get a refund if that's possible.

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Hi thereI opened my QB account on my iphone and therefore pay via my subscriptions on Apple.I do not want to use apple anymore.  Am I able to resubscribe via QB?  I have cancelled my subscription but the only way I can see to resubscribe is with apple again and not QB. Any help would be gratefully appreciated!ThanksCatherine

QuickBooks are taking 3 payments

Moving from Ltd Company to sole trader

get an error saying i dont have permission to view subcription details.

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I don’t need this account

I have been using my account since 1st April this year with no issues.

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I'm trying to add a category "Training costs" to my chart of accounts. It seems a perfectly sensible category to me. But it doesn't fit with any of the "Detail types" that are offered and it's not possible to add or amend these. I don't want to dump it under anything like "Other Misc" I've researched a bit and it seems this is a feature that is really only of use in fitting accounts onto the US tax return analysis. I'm based in the UK where we have a different set of headings (which doesn't seem to be an option in QB). Can anyone shed light of what this "feature" is supposed to do for me? Let me emphasise: this is a UK question. I can see the reason it would work in the US but to me it is just a pain as I will have to allocate a Detail Type but it will in no way be useful to me. Thanks

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I've had a QB "Self Emplyed" account for over a year now. I've always assumed it was a core part of QB's offering as I hadn't heard otherwise. Today I receive an email saying the app will be disappearing from app stores in a few months, with no reasoning or context as to why, or what I should do. So I search around and find a few articles from earlier this year saying the QBSE is becoming "Solopreneur", but it seems that doesn't actually exist and may be a US-only thing? Not 100%... So then I head to the pricing page where now the only option is "Quickbooks Sole Trader"... Am I supposed to migrate my SE account to this thing now? Can I even do that? Does it have an app? The documentation seems really lapse and there is a real lack of direction on what I'm supposed to do here... Any advice on the best thing for a little one-man-band to manage his stuff for self-assessment?