Account Management

I cannot update by 2020 version of QB Premier account and I have errors when I try to download it. I get error 12007. Can some help me please !!!

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I don't know why the return has been rejected - no explanation given - and normal passwords used.

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We think that someone is not logging out until she gets home, but we cannot check the photo she takes when logging out.

Hello there, I wonder if anyone has had the same problem? I recently began setting up my bank accounts within QuickBooks and managed to accidentally delete the balance entry with a miss click. I am now having trouble trying to find a solution in returning the balance entry to be able to use. Is there any way to overcome this problem? Shane

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Hi, I have been invited by my client to access their books.I accepted the invite and created an account.I can now sign in but I still have not got access to the accounts.  It says that there is no QB Online or QB Online Accountant for this email address. How do I get access to their account, please?

How can I add a petty cash account or manage petty cash withdrawals/transactions in Quickbooks self employed?I know in QB online you can do this in chart of accounts. I cannot work out what to do in SE. It's driving me nuts and I am sure it's a simple solution.cheersSteve

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Through my limited company, I plan to invest within another business and purchase equity. This should sit on the balance sheet.Then I expect to receive dividends from this company into my company.How do I best log this on QBO? Both the initial equity investment, and subsequent dividends?

Is anyone else having this problem? It has been like this for the last few days.

Call me pls+44 (0)7458 302 555

I have been having issues with importing transactions for a long time, today I removed the bank completely to try and sync it again and I can't even get through the Username entry. It says my username is invalid, but I have logged in from the same machine same browser with the same exact username 5 seconds ago into the HSBC website logon. Same happens on my phone, clearing cache and cookies does not help. Can you please resolve this issue it is getting ridiculous, auto bank transactions is the main reason I use QB

My subscription fee comes out of a particular account I want to change to a different account

I am completely lost! I don't want to log as an expense because although I paid out myself for the materials I now have been paid for them via the invoice. When I scan in the receipt I can't find any category that would possibly fit. I tried to set up COGs in my Chart of Accounts but not sure where to go from there or if what I've done is correct.Thanks in advance for any advice!Ant

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Need an authorisation step on bills received

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Hello, I hope someone can help.How can I reactivate my account?I can’t get in to the App on my iPhone because it was saying my payment method needed updated. I checked but the card was still valid, but still no access to the App after several days. I even changed to a different card, but still no access. When I sign in on my Mac it recognises me and my profile is still there but the message says ‘You have no products associated with this email address’ However I did not close my account, which I have been using since 2018 and the payment card is still valid. Please can anyone let me know how I can access all my data please, and get up and running again?

When viewing the customer screen on one of my clients, the screen is very slow to load and navigate. The client has lots of customers and adds each job as a sub customer to track for rebilling costs.  If I archive all sub customers from say 2019 and earlier will this fix the issue or will the slowness continue?It will be a time consuming job to archive these so don't want to start the task if it will be fruitless

New user and its my account.  Just cannot seem to find where to add my accountant

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Can yo help?