Help Articles

HI, SINCE TWO DAYS COPY AN EXPENSE I AM FACING WITH A PROBLEM THAT THE BILL DATE DIRECTLY COME TO THE CURRENT DATE WHILE I NEED THE PREVIOUS DATE FOR MY ENTRIES WHICH NEED TO CHANGE DATE WITH EVERY ENTRIES FOR COPYING AN EXPENSE AND DUE DATE NEEDS TO BE FILL MANUALLY WHILE I APPLY DUE ON RECEIPT WHEN I COPY AN EXPENSE

My subscription is up, not sure what happened when they tried to bill my card. I am unable to resubscribe and no data is saving for invoices.

I lost connection to my bank 5 weeks ago. I was told by QBO support that I needed to upload documents in order to get reconnected. I did this on 2nd July and nothing happened. The suppport agent finally told me that the documents were not received so I resubmitted them on 22nd July.  This time I sent a screenshot to prove that the documents had been submitted to the same agent. Since then there has been no communication at all. When I emailed today I got the following reply:Thank you for your email. We would love to help you with your question but are unable to find an existing open case for your request.Please send new questions through one of the support sites listed belowAs you can appreciate this is incredibly frustrating as I actually have a case number and had been receiving communication from a support agent. This is terrible customer service.Fiona B  

Only impacting Standard Bank, other banks are working.

Please solve my accepting payment method issue

Now that we FINALLY have a Due Date box on the PO page which actually displays on the final form. It appears the American coding team can’t get to grips with how the rest of the world uses the date format DD/MM/YYYY. Even though on the web page for is correct it prints them out incorrect, see attached. Yes I’ve sent feedback in but I’m hoping other users find this is they too come to complain or find a solution as it appears there isn’t one.