A QuickBooks Payments application can remain in pending status for a few reasons. Most commonly, this is due to incomplete business details, missing financial records, or pending bank statements.
Please refer to these articles for more information:
Please check your inbox for any emails requesting additional documentation. Once your application is reviewed, we’ll email you within 1 to 2 business days to confirm your account setup.
If you're referring to a customer payment that's on hold, these articles provide guidance on how to resolve the issue: