Other Questions

I have a customer payment that ended up being refunded. There is no invoice, just the payment. How do I go about doing the refund? If I choose Refund Receipt it expects a product or service to be entered, but since there's no corresponding invoice, there is no product/service to enter. Is the only way to void the payment? My other question is: what happens if the payment is received via the bank recon and linked to the payment, and then we need to refund the payment. This happens with card payments where we receive the full funds as a deposit, but then if it's refunded, the amount is removed from a future deposit. So the payment may initially be linked to a bank recon line, but then it needs to be refunded when the future deposit (less the refund amount) is received. How best should I tackle this? Thank you.Recent

Dear QuickBooks Support I'm writing this in the Community Forum to see if you actually listen to what your customers are feeling. After over a month of QBO users complaining about not being able to connect to Standard Bank, not much support has been offered, other than "you can still do it manually". Great. Thanks a lot. We really want that as the option (NOT!). I received the emailer below.Notice that the "Community Community" is in the subject twice.Notice a string for something isn't working.Here is what I think.QuickBooks is battling with attention to detail and bug fixes.This should be the first priority for a SAAService. Bolster your dev, UX and UI departments. Start to "fine" the team for not having attention to detail, and not fixing issues quickly.Get it right.Please, and thank you.  

I need to put a debtor on hold for non sticking to payment terms.how do i do this?

Hi ThereI have recently tried to reconcile my linked bank account in quickbooks online but I'm unable to complete it because the opening balance for this account is incorrect.I have followed the steps provided from these sources:Fix issues the first time you reconcile Edit an incorrect opening balance Both guides suggest that I go to chart of accounts, accounts history for the account in question, find the opening balance entry and edit the value assigned to it.  However when i follow these steps there is no opening balance entry to edit, the only entries that show are the actual account transactions from when the account was first linked with quickbooks online. Can anyone please help me with a solution for changing the opening balance when the entry isn't available? Can I make a Journal Entry to change it instead? I just wouldn't be sure what to debit or credit for that then

The actual term "Business Reg No" changes to "Business ID No.". When I edit the form style all is good, but when I create a sales document (Quote or Invoice), it changes by itself. Why would that be?Also, why do I have to update my tax/VAT details in order to display my customers' VAT numbers? They require it even if my business is not registered.

I recently had the data moved from Desktop to Online. The VAT, Debtors and Creditors balances are all incorrect, can anyone assist?

I'm trying to add a new sub-category to the Stock asset account, and I need to set the opening balance. However, it gives the error "Select a non-stock account for your deposit" Why can't I use the Stock account for stock and set a balance?

Hi All,  I would like to install the SOS Inventory app. I am not confident enough that I will be able to do this successfully. My main reason for this is I see you have to un-track your tracked stock. Stock tracking is one of the main reasons for wanting to get SOS Inventory. If I stuff this up it might have very uncomfortable consequences... Would someone be willing to assist? I'm willing to pay for this service.   

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Good day, I have recently moved over to QB Online. Prior to that I has the 2019 Desktop version. Previous version - Inventory - Create New - Group - Select items - Save. This does not seem to have the same facility, which is the only reason I have QB. With the online platform, under Products & Services, it provides the option to Bundle an item. However, how do I allocate the items to that specific bundle from COS? Regards,Sami 

I've created a new IT Equipment Chart of Account under Other fixed assets, and turned on depreciation. It added two sub-accounts called Original cost and Depreciation. The balances are zero at the moment. I now want to record a Bill purchase from a supplier for some assets that go into that CoA. On the bill, do I select the Original cost sub-account under the new IT Equipment CoA as the Category on the bill and enter the item amount? And will the system then automatically depreciate it over time and add a negative value into the Depreciation sub-account?

How do I add different bank details to different Invoice Templates? If I change the bank details on the one template it pulls through to the  other currency templates.

Good day, My business operates on a CASH BASIS (so no accounts payable/receivable etc.). The bank overcharged me for bank charges so they corrected the error by directly depositing the over-charged amount into my bank account. How do I record such a transaction in QB so that my books match the bank statement in this regard? ThanksDenver

Is there anyway to filter the VAT Detail Report by Chart of Account. For example, I have a Bill with an expense categorized under "Commissions and fees". The bill is unpaid, but VAT is still due on it (accrued accounting). There is a "Distribution Account" filter on the VAT Detail report, but this doesn't seem to be the category on the bill. I've also tried enabling Classes and assigning a class, but again, as soon as I apply the filter, there's no results. Is there no way to filter VAT by CoA or class that the expense was assigned on Bills?  

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Is it possible to change the name of Bill Payments from using the word "Cheque"  - Bill Payment (Cheque) - since it doesn't make sense in countries like South Africa where cheque's are no longer accepted or used. The example is a prepayment was made to a supplier via bank transfer (not cheque). The amount was added as an expense to the Accounts Payable account for the supplier. A bill was created and now that prepayment must be allocated. It should say "Bill Payment (Credit)", or at least not have the word "cheque".

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I'm trying to setup a foreign supplier which is prepaid expense (VOIP/telephone supplier). The supplier is prepaid X amount, and then they invoice every month off the balance. I created a current account under Prepaid Expenses and allocated a bank payment into that account in a foreign currency (USD) at the exchange rate on that date. The Prepaid account is in USD, and home currency is ZAR. Below are the issues: 1) QB doesn't allow an Expense to be captured where the source of the funds is a Prepaid Account. This doesn't make sense since its a prepaid asset account? The only option then is to do a manual journal entry but then you lose the capturing and reporting of the expense (ie. invoice) when viewing the supplier. Is there no way around this flaw? 2) The other issue is that QB doesn't use the correct exchange rate when doing the journal entry. For example, if I credit the Prepaid asset account (USD) and debit the Utilities account (ZAR) once an invoice is issued by t

Please can someone help me. We have a problem where Quickbooks doesn't automatically update 5 of our bank accounts as they conflict (no fix for 7 months already). We have to update the bank accounts manually, easy to do on a Windows based computer however we have now moved to Mac (Apple) and each time we try to update the CSV it shows an invalid file format. Our version of Excel (Office 365 - V16.30) does not offer a "Windows CSV" in the speciality drop down on saving. The Macintosh-CSV option also gives an invalid format error.If we use the OFX document from our bank it doesn't allow us to select the transactions to import, it auto adds everything which means we then need to delete each duplicate transaction.We have 11 accounts in total of which 5 we have to manually upload each week. This is extremely frustrating and I am not getting any help with this issue. We urgently require assistance and a fix.Does anyone else have this problem? Or can anyone help? Thanks in advance!

Hi, Please help me regarding my concern. I was given an access as accountant 1 by one of my friend. However, I do have another client that invited me as accountant. Since, my friend is the main admin of the accountant tools, she can see that I am having new client. Is there anyway where in she can't see that someone invited me? 

My client recently switched from Desktop to QBO.  The data transfer carried forward all "Unbilled Activites".  I can understand why this happened, as the client would allocate to her customer purely for costing comparison but never phyically cleared the unbilled section.  On Desktop this was not an issue.  On QBO these 6168 (dating back to 2011) transactions show up on all customer reports.The "balance" on these transactions is R0.00 ..... Is it safe to "Invoice" all these transactions?  If the balance is R0.00 will a zero invoice be created?  And NOT mailed to the clients?Thank youMandy

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Does anybody know how to import data from Pastel Express to QB plus online

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Are there any small Attorney Firms using Quickbooks Online - to manage their Trust Accounts?