Other Questions

Whenever I try to review anything on the app I just get an unable to process request at this time.error message? If problems persist please contact us? But can't contact anyone

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FFS.  The primary admin has gone.  The phone for the code still exists.  NO CODE RECEIVED!!!!!

Hi, I am using QuickBooks Desktop: Premier Accountant Edition.I try to manually enter exchange rates for a Currency by going to Currency List and choosing Edit Currency for the chosen currency. After inserting a new line (entering As Of Date and dhe new exchange Rate) I get the following Error: One or more changes to the exchange rate history for this currency could not be saved (as in the screenshot)  Do you know why does it happen and how can I fix it?

I can not believe that dealing with a refund requires a much more expensive package.  This function should be open to all

Hello, All of our item names have a "/" in them, today (or recently) something has changed so that these are no longer accepted and we cannot make changes to items (as they can't be saved). Can you fix this please.

Hi all, Is anyone having issues with the app just white screening when you open it up? This has been happening consistently for months now, to the point where I can't access the app at all for weeks, and ive gone back to manually invoicing because the app has become so unreliable.

I'm trying to remove their details from supplier and add them to customer. But they naturally can't be in both columns. How to delete their details from supplier?

Error reason:We are currently processing new information. Please try again in a few minutes.

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I have not been able to connect for 3 days - when I try to reconnect it tells me my log-in details are incorrect (I log in to HSBC every day, nothing has changed)?

A new glitch in QBO: We have been using QBO Plus since 2022 and have thousands of entries in Products and Services.  The field NAME no longer allows us enter the symbol /  - so if we update any existing Products that include / in the name, we have to remove it.I'd ask Support but I don't have the resilience to spend an hour on CHAT like I had to this morning for another issue.  A phone call would be so much quicker, but we cannot avail of telephone support in Ireland ... 

Slow running - if at all updates not recording  - our IT Department confirm it is nothing other than this app (all firewalls etc have been checked ) .. anyone else having this problem?

For months now I've only had to login by using my email and password. Since this 'new look' page has arrived I'm having increasing difficulties with extra steps, code via email, code via phone, to a point where I'm not receiving any codes?This is both in Safari and Firefox. Is this a know issue as I'm now 'locked' out of my accounts and can't get any work done for crying out loud!!!!! 

We are having issues to log in today. What is the issue? Thanks

AMEX account is not updating. This is the 3rd day, I have disconnected and reconnected, updates then but not afterwards, is anyone else experiencing this? Error code 9999

Hi everyone,I've just started using QuickBooks Advanced, and I've encountered a challenge with stock management. We need to accurately track our on-hand stock, but some of our suppliers require upfront payment before shipping. When an invoice is assigned to a purchase order, QuickBooks changes the status from 'on order' to 'on hand,' even though the stock hasn't arrived yet. Since our shipments are international, it can take days or weeks for the stock to actually be on hand. This makes it difficult to know what stock is truly available for us to send out. I've spoken with the support helpdesk, but they couldn't offer a solution. I'm wondering if anyone else has faced a similar issue and found a way to resolve it? Would a stock inventory add-on help, or would it face the same issue since it pulls invoice details from QuickBooks? Any advice or suggestions would be greatly appreciated. Thanks in advance!

Previously, I would alter the transaction journal to 2 payments to match the bank feed but I am unable to do this now on the Core payroll

In the Customer module, when choosing any customer, the status defaults to OPEN.  How can we default the status to show ALL ?  Tried clearing cookies, cache, tried Chrome, Firefox and Edge and all are defaulting to OPEN.  

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I can only see payslips form this quarter. If I select the last quarter option nothing is visible

Unfortunately, I can't find any information anywhere about starting to use Quickbooks in a situation where I'm ending my cooperation with an accounting office in the middle of the tax year and want to start accounting in the Quickbooks system.I don't know how to enter the preliminary values ​​from the final report that my former accounting office sent me at the end of April this year.I received a "Profit & Loss Report" and a "Trial Balance Report".Should I simply enter the NET PROFIT value from the "Profit & Loss Report" as a sales invoice (only who to enter as a contractor?) from the first day of May?I understand this "Trail Balance Report" a little less, because half of it contains the same information as in the "Profit & Loss Report", but then various items start to appear, such as:4120 Computer Equipment - Cost b/fwd (Debit)4125 Computer Equipment - Accumulated Depreciation b/fwd (Credit)4126 Computer Equipment - Depreciation Charge for the Year (Credit)4600 Trade Debto

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I'll always give credit where credit is due. After a disappointing and unannounced roll out of the new custom bookmarks where you couldn’t add more than one report shortcut. It now appears you can add multiple shortcuts to any report or page. For instructions, as Intuit don't currently have any. Navigate to a page and hit save "Bookmark this page" Name it, and save it. It can be a little quirky at time but this is a massive time saver.  Below screenshot are all the shortcuts I've added, yes I've done one to the 'Taxes' page and renamed it to VAT!!!So far I've not hit a limit so not sure if there is one. If there is no limit then you can truely have a custom menu now instead of the limited ones offered in the standard bookmark menu section. Well done Intuit. Now please can we have a change log when these things are either fixed or changed. No idea how long this has been fixed please. The USA site gets one, so why not the UK!!! @JackS     

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