Other Questions

Hello! We have the basic program. How can I entered an opening balance for payables for January 1? I entered them as a payable for Dec 31 but that created a negative retained earnings.

I am not exactly sure what I am trying to ask here however here is the issue I am experiencing with getting part of a journal entry to show on the bank account (set up through quickbooks when reconciling) I have done a journal entry for payroll expenses (cpp, ei etc) and have ensured it is also posted to the bank account set up in quickbooks. The issue is that with the journal entry if there is the entries entered for 5 employees, only 4 have actually posted to the bank account and I am unable to figure out why the last one is not posting, which I cannot reconcile it because it won’t show up. I have checked the dates, the accounts, and everything is correct but it is not showing when I am trying to reconcile. Any help would be greatly appreciate! I can try to better explain! Edit to add that the transaction is on my physical bank statement, and according to the journal entry should be in the quickbooks bank account but it’s not there even though it should be. 

I started a book cleanup job for a client at his office on his computer using his Desktop Pro account (not the accountant version) and need to do a huge amount of recategorization of entries. I cant find the way to do it in batches, one by one will take too much time.I know it's possible in QBO and Desktop Pro accountant.Is there a way to do it, I cant find it?

When I cancel QuickBooks Online, how long do I get in time to download data files to my desktop.

No text available

I’m not receiving any error code. I disconnected and reconnected one of the accounts which didn’t work. Transactions were updating as of three days ago.

No text available

No text available

I know, this does not look right, but I have a strange situation here and QBO support was unable to assist and I am hoping that we are not unique.  Here is what we are dealing with. We are part of a buying group. Essentially, this means that we have several suppliers who are paid by one supplier.  Part of the workaround is to set up the Supplier who pays as a credit card. NOT ideal.  Suggestion has been made to QBO but I need to find a workaround to deal with Supplier Credits. We pay weekly and the following scenario is common: Bill 1 from Supplier A $100Bill 2 from Supplier B $400Supplier Credit from Supplier B $50Supplier Credit from Supplier C $100As long as the supplier credits are for one of the suppliers who have a big enough bill being paid, no problem, however that usually does not happen and the credit needs to be applied against another supplier's bill. Has anyone had to find a solution to this sort of situation?

I need to be able to create a Vacation Policy that pays out 4% or 6% vacation pay each pay period for a federally regulated business located in Alberta. QBO Standard Payroll defaults to the provincial regulation (Alberta), which only pays vacation pay on regular & stat pay earnings. I need it to calculate the paid vacation on ALL earnings as per the federal labour standards regulations. Can someone help me??

I just migrated my company file from Desktop Pro 2023 to QBO, I have 10+ years of data that I'm migrating. There are two errors that I need to know how to fix. An old bank account that was closed in 2018 is now showing a debit balance of $2200.  My Retained Earnings account is showing a balance that is under what it should be by $2200. I can't make an adjustment to Retained Earnings. I need to get the bank down to 0 from $2200 and the RE up by $2200. Should I just make an entry for the first of the current fiscal year crediting the bank $2200 and crediting income $2200 (to bring up the RE)? What account do I then debit for $4400?? Thanks! 

not allowing me to go back option

Our payment processing company drops Visa/MC deposits into our bank every few days.Because we are service based 99% of our revenue is GST only, so by default we have QBOL setup to only have GST.However once and a while we sell some materials to the client, so we need to go add some PST to the mix.Our current solution is.1. Find what group the payment processing company put the customer payment into.2. Go to QBOL and find the corresponding bank deposit.3. Create a new line in the deposit and break it out so PST gets calculated. (see picture below) Is this the proper/recommended way to accomplish this in QB?Thanks 

The account is a line of credit. It it neither a parent nor a sub-account. I tried updating it via the incognito window but still gives me the same error.

This is the most frustrating system I have ever seen. Used to use qb premier and switched to this dumb program, will not do anything I want it to and the help system does not come up with answers. I have been asking how to delete a duplicate journal entry, it says go to chart of accounts, select desired account, then under action select history, THERE IS NO HISTORY JUST EDIT AND MAKE ACCOUNT INACTIVE. There has to be some way to delete that duplicate entry. I certainly would not recommend using this program to any of my fellow agents or friends it is so hard to use.

It seems in a bunch of reports the export feature is not actually sending the values, just $0.00 for every entry.

No text available

No text available

I need help in matching an EFT settlement amount for payroll to multiple employee pay transactions in QuickBooks Desktop. There seem to be no option for me to match that one amount to multiple amounts showing in QuickBooks generated by QuickBooks payroll

I recently amalgamated two Ontario Corporations into one of them. This happened August 29 of 2022 and I am now going to prepare my 2022 tax returns for the successful corporation.  Year end is December 31.My Question is this.  I have successfully transferred Assets and Liabilities, but do I transfer the following: Retained Earnings/Deficit; Common Shares, Net Income/Loss.  taxes were cleared.  

No text available

In QuickBooks Desktop: A salaried employee has recently received a salary increase (effective November 1).  At that time, he had vacation pay accrued (i.e. earned) at the previous salary rate.  Vacation is accrued/paid at 8% of salary.   He takes vacation in the year AFTER it is earned.He is now taking some vacation.  My instinct tells me these days should be paid out at the salary they were earned.If I use the vacation salary payroll item to pay him, it pays using the new salary rate.  And deducts that amount from the accrued vacation pay.      Here are some simplified numbers, for illustration purposes only:Salary rate Nov 2021 to Oct 2022:  $50,000Salary rate Nov 2022:   $60,000Accrued vacation at Oct 31:  $4,000 (20 days)  Accrued vacation for Nov:  $400 (8% of new salary)Vacation taken Nov:  10 days.   This should be $2000.  However, because of the new salary, the sys

Hello there,I was hoping you could assist me with an issue. By mistake, I entered the wrong GST number on my invoices and I'm unsure how to correct this error. Would you be able to provide any guidance or assistance?Thank you

No text available

I opened the mobile app on my android phone today and QB was telling me that it could set me up.  My login worked so I know they know me but i had no customer list, no payees, no transactions, no expenses.my bank balance was there but nothing else.Has anyone else experienced this? Thomas