Other Questions

i have just installed quick books pro 2021, however my files from 2020 are not there,  how do i get them?

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Can I delete my details from the US quick books so i can sign up for the Canadian version instead?

Quick Books Online payroll currently only allows one Class per employee.  I want to split a salary between 2 classes.  Would adding a "Bonus" pay type assigned to the second class be a manageable workaround.  eg Mary's annual salary is $60k.  $40k should go to Class A and $20k should go to Class B.  Would it work to set Mary's salary as $40k, with Class=A, and then add a Bonus pay type of $20k/12 (Class - B) every month? Would all taxes, CPP, EI etc be the same as if she was paid $60k in basic salary? 

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Hi, I have a problem. Processed last pay cheque and processed ROE manually for one employee. Now management decided to change the date to 3 more days. I am using Quickbooks Enterprise. How I will cancel the ROE and issue a new pay cheque and ROE in Quickbooks.

My mobile app will not open. I get an error message. “There was an error during sign in”I have deleted app and reinstalled, turned off  phone and then reinstalled, reset password. Nothing is working.Please help!! 

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I am trying to registry my quickbooks that I have moved to my new computer, but it simply stops working 

I'm having a problem at the moment where I'm trying to restore a company file after some windows issues forced a new windows install on this pc. When I went to use the restore backup it gave me error -6000 -83 and to use file doctor to fix it. When I opened file doctor and went to where the backup was located they weren't visible through the file doctor browser. What can I do?

Greetings fellow QB users,We are struggling to find the proper place to setup a GRNI account for Purchase Order Receipts.Current setup directs to our AP Trade Account - we would like to separate GRNI from AP TradeAny help / suggestions would greatly be appreciated.Thank you! 

Dear Friends, I wrote the, "Quickbooks Online Certification" exam and scored 73% in my first attempt.  Out of the 55 questions, I got 40 questions correct. In my 2nd attempt, will I pass (80% pass percentage), if I get 4 questions correct out of the remaining 15 questions? Some of the questions are confusing. There seems to be 1 or more correct answers for the same question. Please advise.

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Hello, I'm looking to integrate a Dashboard app for our Management team members. I really like Databox and it seems like it'll integrate well with QBO. Has anyone had a good/bad experience with Databox and QBO? Any other integrated Dashboard apps recommended?Thanks!

sometimes our company forgives an amount owing or reduces it as goodwill. how do i record this in quickbooks online 

Our controller is trying to export a company from QBDT to QBO and keeps seeing the error in the subject line. She has tried several time running Rebuild Data and Verify Data utilities to no avail. She continues to get the "Export QBDT to QBO: Error". QBDT is 2017. Any suggestions?

Do Zero rated tax transactions show on the HST detailed summary.  Do Exempt Tax Rates show on the HST detailed summary.  The previous bookkeeper entered sales to US from Canada as Exempt and Inactive as opposed to Zero rated?  Is this a problem?