Other Questions

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I completed a Invoice and Pressed Send......a message came up saying ooops something went wrong try again later. I clicked to Save Draft but when I went back to invoices to Drafts it was gone!!! Very frustrating having to it over and over again.

I pay utility bills for several customers and then invoice the customer.  They recently changed services and the utility refunded the security deposit.  I need apply the refund to the customers open invoices.  I'm guessing this is done via a journal entry but I'm not sure.  Thank you

I am trying to load QB on my laptop to work from home during COVID 19. I have updated the program, as I had a very old one in CD form.  Now that I have it loaded, it won't take the restore info that I had downloaded onto a flash drive from my office.  It keeps telling me to update the program.  Which I have done 2xs and it just

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After recently returning after a month away, I am now in self-isolation. Does anyone know if there is a way for me to work on my client's Desktop file remotely from my home?

Hi,  I'm trying to implement a system at our church organization with prepaid credit cards being used. These cards are re-loadable and will be used by members in their respective committees. My though process is, I treat these cards as prepaid expense and will act like petty cash. Once the balance of the card is used up, it will be replenished back to their original balance. I'm just wondering if anyone has a similar system or if you have any better suggestion I can implement. Thank you,

My client uses QBO.  He only uses QBO to record his sales and deposits.  He pays his bills by writing a manual check or pays bills with his visa.  I than need to record his expenses and balance the bank etc. in order to file HST.  I get the expenses from the bank statement or bank downloads.  Allocating the expenses from the download is a great time saver for us as bookeepers/accountants, saves a lot of time by avoiding data imput.  My question or issue is....in the bank downloads you can not manipulate the tax amounts..am I correct?  You have to assign it a tax code(previously set up).  If you want to change the tax amount you would have to go back into the transaction after it was posted and change it ?  Where this comes into play is clients that have alot of meals expenses and you can only claim 50% of the GST/HST and lot of these have tips added in which is not GST/HST applicable.  So am I correct on saying that to manually change G

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Every time I try to access my Billing info it brings up the screen where it prompts me to put in my phone number to get texted a link to download the app. I have tried accessing via the gear icon on both Self-Employed on my phone and computer, and also from the "View billing history" link within a payment notification email. I already have the app and can't access any billing info from there so I don't know why it's prompting me to download the app to view my billing info? I've also tried putting in my phone number to have it text me the link again but nothing comes through. It's very frustrating. I somehow ended up with 2 subscriptions, one direct through Quickbooks on my credit card and one through Google Play as well - how can I sort it out if I can't view my billing info? Attached a screen shot of what I get when I select "Billing info."

I am trying to enter my loan and the loan payments but cannot find the chart of accounts in quickbooks self-employed.

Hello! I have changed my project reporting from a 3rd party software to my Quickbooks for ease of integration. However, I use a variety of "small supplies" to complete a project in my business. My question is: How do I add a "shop supplies" type of expense that isn't directly tied to an existing expense from a vendor? Or, do I have to use an existing expense... If so, do can I use some sort of a percentage? Example: I have a $100 dollar project, I have an employee cost for 1 hour at $30. My margins currently say 70%. I would like to add $10 for "shop supplies"  to this project to reflect this project having expenses of $40 in total, for a 60% margin. Having an EXACT cost on many expenses is not important to me. Thank you! 

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I made a mistake with the download. Excel file column names reverse for debits and credits. Noticed it, made the change, uploaded again and ended up with both uploads in the accont. So, the same transaction shows on two seperate lines one as as a debit and the other as a credit. Probably easier to start from scratch with a new, blank set of books. Months ago I upload a bit to test out the program and see if would work for me and now I am trying to get the whole year ready for income tax purposes. Seasonal busines so there are about 175 transactions for the whole year. Tried to add the excel file for the whole year but it rejected the file Please adviseRick

Hello,I file my GST quarterly.  I'm working with a new version so this has never happened to me before. One quarter I had collected some GST (Line 103)  and ITC (line 106) and filed as per normal with an amount owing which I have already paid.The next quarter, there were no sales and therefore no GST collected (Line 103) when I go to file the return it shows the same amount on Line 103 as the previous filed return.  I double and tripled checked the dates I also double checked that there were no transaction.  How do I fix this problem there as line 103 should not reflect anything collected from the last quarter.

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Hello, I am a Mint user and have been since it started. I am way behind on my accounting and would like to use Self Employed on-line. Can I begin with importing for the years 2017 and 2018? Thank youKent

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If I schedule a recurring transaction 3 days before the transaction date will it show up in my A/P reports on the schedule day or will it only show up in A/P on the transaction date?

I recorded some expenses using 'write cheques'. The amounts are reflected in the P&L but do not reduce the bank balance. What am I missing here? Thanks ans stay safeVimla

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Within the Job Progress Invoices vs Estimates report, is there a to reflect any open accounts receivable amount (not the open estimate balance) in real time?   Thank you