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Hi everyone, I'm looking for guidance on invoicing and inventory. Our business refills CO2 cylinders.  Our wholesale customers purchase full cylinders and then we receive empty cylinders back from them that are to be refilled.  I'm struggling with how to properly invoice this so that is accounts for inventory going out (full cylinders) but also inventory coming back in (empty cylinders).  Would this need to be a credit note? Or, could I have it all showing on one invoice?  Thanks in advance. 

For the first time I cannot accept and Account Invite as I keep getting the message "Wrong Link" indicating that it is not a valid link.  Tried everything, cleared my cache, tried using an incognito window, right-clicked on the hyperlink and pasted it my browser and incognito.  I had the client delete the invite twice already, made sure all invites were deleted and he invited me again.  Did not work.  Can you assist?

Hello,Does anyone know how to change the display order of the employee name under Employee Center as one of the employees' name was saved as Last Name, First Name. I want to make it consistent by changing it to First name, Last Name Thanks!

Can't find a reference to this error.  My CC stopped syncing about 3 weeks ago and I get the message: "Something isn't working:  Sorry, we can't update your account. Please wait a few hours and try updating again (354)"  waiting doesn't do anything of course, I've verified the credentials and re-linked but the problem continues.  Anyone else have this / find a solution?

Getting an error when trying to invite my accountant to my QBO file, why?

The dates show correct until I click the last step to upload.

I'm trying to import bank transaction (type TRNS) into QB Desktop from an IIF file, but the NAME field is always ignored (it's not put into the Payee field like it should be). The type is DEPOSIT. I have tried first importing those names as OTHERNAME records, or as CUST records, earlier in the same IIF file, but it doesn't help. (They do get imported from those records!) Even if the values I'm using for the NAME field are already stored in QB as Customers, and I import the field, the NAME is ignored and nothing is put into the Payee field. Here's the file I'm importing (the version that tries to create the customers first): !CUST NAMECUST 1234567[removed][removed][removed]890CUST Bob's Burger!ACCNT NAME ACCNTTYPEACCNT TD BANKACCNT Advantage Income INCACCNT Service Charges EXPACCNT General Donations INCACCNT Library Donations INC!TRNS TRNSID TRNSTYPE DATE ACCNT CLASS NAME AMOUNT MEMO!SPL TRNSTYPE DATE ACCNT CLASS AMOUNT NAME!ENDTRNSTRNS 20240913-74-2 DEPOSIT 04/02/2024 TD

We purchased tools for our employee with an agreement that we would subtract $20 per pay until it is paid off. How do I set that up in QBooks online?Thanks in advance Sue

HI, proadvisor here. I went to prepare an ROE for a client and the ROE came up blank. The hours, wages, and all other fields are blank. The only information on it was the company name and the start and end dates. I have checked all of the settings and they are correct. I have contacted support and they can't figure it out either. I ended up doing a manual ROE but I can't do this for every ROE I need to file.

Hi everyone, I'm having trouble updating payroll in QuickBooks. Despite entering the new payroll data, it’s not reflecting in the system. I’ve tried restarting the software and double-checking the entries. Has anyone else faced this issue or have suggestions on how to resolve it? Thanks for your assistance!

Hey community, I accidentally deleted an important invoice from our accounting software and can't find it in the Trash folder. I’ve checked backup options but haven’t had any luck. Any advice on how to recover it or steps I might be missing? Thanks for your help!

Basically, I take a picture of the receipt. It uploads it processes it it goes to the ready to review section with all the right info and already where it should be, but then it also puts the same receipt or at least duplicate into the needs action section so if I review the first one that goes through OK and then I go to the needs action one I edit that goes through OK as well and then comes to the needs review section so I essentially have two of the same receipts being inputted unless I delete one Anyone else having this problem or now how to fix this? This only started a month and a half to two months ago

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I understand that QDP 2018 is not compatible with Windows 11. Which version should I buy that would mirror 2018 - Quickbooks Pro 2024.  I have memorized reports and checking account files along with multiple files for chart of accounts, lists, etc. Will these be compatible with 2024 along with all my company backup files.Thank you

Hi,Just got a letter from the CRA that we missed reporting our rental income for a residential unit.  It is not HST applicable because it is long term residential.  How do I setup that account so that it is reported as income but not HST applicable?thank youMichelle

On QuickBooks Desktop I would like to be able to view a column showing the value of the inventory adjustments I make. I do not need to see the new value of what's on hand, but just the value of the adjustment. Is it possible to customize the Inventory Adjustment page? Or does QB have it set in stone?

I've already done the regular fixes like clearing cookies, rebooting, trying Edge, Chrome, etc. Works for one session, next day glitches again.

How do I move from quickbooks online to quickbooks desktop for quickbooks canada

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Why in the heck cant Intuit find the reason for the sudden crashes on Desktop.   This has been going on for years, and their engineers can't figure it out?  I happens in 2022, 2023, 2024.   And it is not the computer.   It is a quickbooks issue, but they cant get it together to figure it out.   I scratch my head with these guys.  

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A payroll liability adjustment was recorded for both the employee and employer cpp on the employer's rrsp contribution paid on behalf of the employee. The payroll liability report is correct and reflected the adjustment/additional cpp. However, I notice that on the employees subsequent paycheques, the year-to-date cpp paid by the employer does not reflect this adjustment. I would appreciate any assistance to correct the ytd amount. Thank you.

I have always created templates for my invoicing (usually carrying forward a copy of a previous version and customizing it to my new needs). For some bizarre reason, the logo now seems to not be carrying forward like it has for the last 10 years. I can see the logo (in the correct location) in the preview screens, and it appears correct in the customer emailed version of the invoice, but just shows up as a blank space when I try to print the invoice for myself. Any advice? I have tried removing and re-adding the jpeg, I have turned my system on and off to ensure updates are saved, I have checked printing options, but nothing appears out of the ordinary.