QuickBooks Q&A

No text available

No text available

No text available

No text available

No text available

No text available

No text available

I'm trying to setup a foreign supplier which is prepaid expense (VOIP/telephone supplier). The supplier is prepaid X amount, and then they invoice every month off the balance. I created a current account under Prepaid Expenses and allocated a bank payment into that account in a foreign currency (USD) at the exchange rate on that date. The Prepaid account is in USD, and home currency is ZAR. Below are the issues: 1) QB doesn't allow an Expense to be captured where the source of the funds is a Prepaid Account. This doesn't make sense since its a prepaid asset account? The only option then is to do a manual journal entry but then you lose the capturing and reporting of the expense (ie. invoice) when viewing the supplier. Is there no way around this flaw? 2) The other issue is that QB doesn't use the correct exchange rate when doing the journal entry. For example, if I credit the Prepaid asset account (USD) and debit the Utilities account (ZAR) once an invoice is issued by t

How do I add a purchase order number to an invoice?I have read how to Add a custom field, however I do not see the option to add field.

Please advise if you can assist with a problem I have at hand, see below contents: A specific client has an available credit/payment on their account from 2020.The client has taken this available credit/payment with a payment they have made in 2021.When a payment receipt is being done to allocate the payment the client has made, the available credit/payment can then be selected with the payment, see below:Once we have selected the available credit/payment with the payment receipt and we save and close the system then does not see that the credit was taken with the 2021 payment, it shows that the available credit/payment now as it’s original payment receipt allocation from 2020.The major problem this is causing is that the trial balance figures change. How do we go about allocating the avaialbe credits/payment on any clients account from the past, by not letting the system process this allocation in the past months, so that it does not affect our reporting numbers?

No text available

No text available

No text available

No text available

No text available

Please help...  I am using QBO Simple Start.  The customer details that I have entered in the customer detail field is not showing on the invoice. The customer needs their VAT and registration number to be displayed on the invoice. Am I missing a minor detail in the setup? How can I fix this?  

Please can someone help me. We have a problem where Quickbooks doesn't automatically update 5 of our bank accounts as they conflict (no fix for 7 months already). We have to update the bank accounts manually, easy to do on a Windows based computer however we have now moved to Mac (Apple) and each time we try to update the CSV it shows an invalid file format. Our version of Excel (Office 365 - V16.30) does not offer a "Windows CSV" in the speciality drop down on saving. The Macintosh-CSV option also gives an invalid format error.If we use the OFX document from our bank it doesn't allow us to select the transactions to import, it auto adds everything which means we then need to delete each duplicate transaction.We have 11 accounts in total of which 5 we have to manually upload each week. This is extremely frustrating and I am not getting any help with this issue. We urgently require assistance and a fix.Does anyone else have this problem? Or can anyone help? Thanks in advance!

No text available

No text available

Hi, Please help me regarding my concern. I was given an access as accountant 1 by one of my friend. However, I do have another client that invited me as accountant. Since, my friend is the main admin of the accountant tools, she can see that I am having new client. Is there anyway where in she can't see that someone invited me? 

No text available

No text available

No text available

No text available

No text available