QuickBooks Q&A

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Deposits from tenants, how to allocate it. I  use a deposit scheme which hold the tenants deposit. How do I record the amount, as I don't want to be charge tax on this amount as I am only looking after it. How do I categorise this please?

On my P&L using cash basis I have lots of unapplied cash payment incomes.  This is because the council pay 13 payments over the course of the year against 12 invoices. So it looks like they pay in advance sometimes. The ret of my customers pay on the invoice and I pay my suppliers the same way. Hence why I use the cash basis. How do I fix this please?

When I try to add the payments its says, something isnt right. Obviously the payments do not match the whole loan amount, as it is over 10 years and it hasn't been 10 years. I'm stuck? Please help!!

Hi there,I have Quickbooks set up to automatically import bank transactions from an Amex credit card.Throughout the month, Google regularly charges the card with £500 whenever I hit a usage threshold, but I only get the invoice from Google at the end of the month.So, when I am trying to post/match my credit card transactions from the Bank Transactions section, there is no invoice for me to match the payments to. I would like to post these transactions as unapplied payments to the supplier account, but I cant find any way to do this.At the moment, I post each transaction manually in the supplier account, and the only way I can do that is to first create a supplier invoice for £0.01 at the beginning of the month, then click on Make Payment (from the Supplier Account section), enter the payment details, and then unselect the invoice, so that the payment is 100% unallocated. I then repeat this for each payment, until the invoice is received. Then I edit the £0.01 invoice with the correct d

Hello, I have closed my account but am still getting 'critical' (though now, obviously, irrelevant) emails from QB, how do I get rid of these please? There is no unsubscribe button provided.

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I posted a refund of VAT to the bank account for the last return in the normal way. However, I accidentally put the wrong date on the transaction. The system now won't let me edit or delete the transaction from the bank register. Is there any way I can correct this? The amount is correct but the date of receipt is wrong.

Hello, I got an email from QBO Care today stating the following:   Dear Valued QuickBooks Online Customer,We are pleased to inform you that your issue has been resolved. The resolution has been implemented and this bank account should be ready for your use.If you require additional information, please call QuickBooks Support at [removed] to speak with a support person directly or you can use the Help link found on the top right of any screen in your QuickBooks Online company. From there, you can search for the best answer to fit your question or contact QuickBooks Customer Care if needed.Thank you,QuickBooks Online Support   The issue is I never asked for any support recently from Quickbooks and the subject line of the email references a case number that I cannot find any record of in the past. Can someone let me know if they've also received any similar emails umprompted?  

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My Quickbooks self-employed account seems very confused. It keeps asking me to renew my consent, but then when I click on the button it disappears. In the meantime, my QB account still seemed like it was receiving my account data, as though it was connected...how do I stop it from coming up with this message? When I go into 'Manage bank consent' it doesn't show my HSBC account but my Starling account seem fine. Also, when a connection has lapsed, and I've had to add the bank account again, it brings in all the transactions as duplicates that I've still logged as personal or business. Is there a way to stop doing this? Ie. recognise all the existing data and not duplicate it? How do I avoid this?

This morning I started to enter some bills, only to find that when I use the keyboard shortcut - Ctrl-Alt-s - the curser is directed to the TAG box instead (I don't use TAGS but we can't turn it off anymore) with the last saved clipboard image (attachment shows that the last clipboard I used was the QBO web address).  Is this a glitch or just another way to try to push us to use TAGS?  I have tried this in both Chrome and Firefox browsers.   If Intuit has altered the shortcuts, can someone let me know how to save a bill without having to scroll down to the bottom right hand "Save" box every time? 

In QBO we use the file attachment facility for all Bills and Expenses - excellent.We want to be able to review the invoices of say our Courier Invoices (we put these on as a single line as they are made up for 4/5 pages of individual transactions)How do I download all the attachments for the Courier Supplier in one go.... 

Does anyone have any idea about when the Online Desktop App will be available?  Despite the Quickbooks site stating that the App is available I cannot access it via the instructions on their site which were updated 2 weeks ago?

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NOT GIVING ME ANY CHOICES TO RECONCILE - SAYING CONNECT TO BANK TO RECONCILE  (OLD VERSION (LAST WEEK)

Hi, Payroll error on trying to submit FRS - Detailed error: The submission of this document has failed due to departmental specific business logic in the body tag. This submission cannot be accepted as this employer scheme has been cancelled PAYE is definitely not cancelled, checked all information is correct and alive on GG and so has QB.  Any one got any ideas as its super hard to get through to HMRC.  

I need to group expenses

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Is there a way to view all the customer refunds issued as a report? I'm using QuickBooks Online.  I want to see how many refunds have been issued in a certain time period. Ideally some kind of "refund report". I was thinking it might be possible to see all the refund receipts created, but I can't find that anywhere. 

Hi. Is anyone else having issues with the Co-operative Bank transaction feed ? Mine was working well until around a week or so ago and now  has stopped. Whenever I try to connect I get a "Looks like the connection to The Co-operative Bank (UK) - Business Banking isn’t available right now.Try again in a few hours. (102)" message. If I disconnect the link to the bank and start afresh, it works once and then reverts back to the lack of connection. I know I can import a CSV but this is a little frustrating. I'm not sure if the issue is with the bank or QB - Any ideas would be gratefully received. Thanks, Bruce.

Why i cant send estimates to my customers from my phone app? Just lets me to save it ... wich is not helpful... on computer works fine but its not good enough for me

I do not agree with the automated allocation of a newly entered credit note against the other invoices in the account (sales ledger) - how can I disable this, please?