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QuickBooks Q&A

QuickBooks Q&A

Getting Started
EOFY and Reconciliation
GTS and BAS
Payroll and STP
Banking
Manage customers and Income
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7212 Topics

Stp won’t lodge to ato

I have been trying to lodge STP to ATO for 3 days, still not lodged.

5 years ago

mietandneil

Manage customers and Income

How can I email a customer?

No text available

5 years ago

baysure-services

Manage customers and Income

I need to figure a way to add another level after sub-customer. Like sub-sub-customer. Is there a way to do this? I need to setup; agent then unit block then each unit.

Agent is customer. Entire unit block is sub-customer, then I need to separate each individual unit as prices vary. I invoice to the unit block through the agent.

Hi, can anyone teach me how can I record the accountant's charge for trademarks application please? Is it a legal or professional expense? or should I put it under asset?

No text available

5 years ago

Pristine

Banking

We deposited money from our personal account to our newly created business account to fund the business. How do we categorise the transactions? Thanks.

Our business account is synced with quickbook and the transactions are shown in the app. How do we correctly categorise the transactions. Thanks.

5 years ago

arrowlandscapega

Payroll and STP

Good afternoon, Im trying to add an employee in quickbooks but when I click on employees the page displayed is blank/white. Could you please help?

No text available

5 years ago

president-accc-n

Payroll and STP

Any issue on lodgement of STP to ATO. Have been waiting for 10 minutes

No text available

5 years ago

info1542

Payroll and STP

How can I delete the stand-down for an employee, previously created and how can I manage in the pay run?

No text available

5 years ago

Rosy

GTS and BAS

My STP is not lodging with the ATO.

No text available

5 years ago

inservio

Manage customers and Income

GST is not applying on some invoices even though it has been set up

On certain invoices, GST (10%) has been selected but is not applying to the total amount creating errors. Can you please assist. 

5 years ago

jun4

Payroll and STP

I can not process payroll today and it says payment activities are currently disabled as the status of your subscription is KEYPAY_EXCEPTION

No text available

5 years ago

paul116

Payroll and STP

Payment activities are currently disabled as the status of your subscription is KEYPAY any updates??

Looking for answers to the questions, Payment activities are currently disabled as the status of your subscription is KEYPAY_EXCEPTION.It's payday and I need to pay my people....

5 years ago

narelleportelli

Manage your account

Can't run pay run. says my subscription status is KEYPAY EXCEPTION. What is this?

No text available

5 years ago

anirban-mahanti

Manage your account

Why do I get the error "Pay Run creation is currently disabled as the status of your subscription is KEYPAY_EXCEPTION."?

I am getting the above error when I try to process payroll. Have tried using different browsers, and the app. No luck. Have cleared cache as well. I do have the plan which includes payroll processing.

5 years ago

Varungupta58

Payroll and STP

Hey Guys I am not able to process payroll. It’s giving error Keypay_exception. Does anyone knows about this ?

No text available

5 years ago

timothykevinhaye

Manage your account

I am unable to create a Pay Run as the status of my subscription is Keypay Exception. How do I rectify this?

No text available

5 years ago

info1541