I cannot create a new payrun. What do I need to do with Keypay for this to happen

I look forward to the answer to your question. I'm having the same problem.

Hi Liz01, 

There was an outage on Sunday 14th which prevented QuickBooks Online Payroll powered by KeyPay users from viewing or running payroll. This has since been fixed and users should no longer be experiencing any more difficulty.

Thank you for your patience and understanding on this.