Sales & Customers

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How long does it take to process payment into your account from the date an invoice is paid? I have had credit card payments processing only take two days, how long for processing if a client pays through their bank?

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I'm having an issue with printing customer payment receipt slips whenever I apply a credit to the payment. The credits are not showing on the receipts. This issue is recent, as it never did that before. [I'm currently using Quickbooks desktop, but I also tried the Online version and it's the same.] Example: Payment - $150 Invoice 1 - $100Invoice 2 - $100 Credit 1 - ($50) When printing the Receipt:Invoice 1 - $100Invoice 2 - $100 Amount Credited - $0Total - $200 There used to be a section below the invoice portion that spells out what credits applied to the payment.  However, that doesn't show up anymore. The temporary solution we did was to put the credit info and the actual payment received amount info in the Memo section, as the total amount printed is wrong. 

Hi,Is there any feature in Quickbooks online which picks up project numbers in the invoice received from suppliers or accounts payable and then associates it with that particular project number? Basically, if I just upload the pdf of invoice I have received in Quickbooks it tells me this is related to that Project number?

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We externally generate our invoices as the complexities of our design layout are beyond the capabilities of custom QB templates. However, we use the QB invoice module to record individual invoices into the accounting system and to allocate monthly lump sum invoices into various income streams for reporting purposes. We would like to be able to use QB to send out our invoices, with our custom invoice attached as it has some good automated functionality that is helpful with collections tracking and activities. We would like to do this, but without the button in the e-mails that says "View Invoice" as it confuses the customer when they click, and see a differing version of the invoice (QB generated one) to their official, attached one. Also, we do not want the customer to see (through the QB generated invoice) how we are internally allocating our revenues on a lump sum contract. Please help!

Hello - I hope someone out there can help me.  I am using QuickBooks Desktop 2019 Pro.  I enter daily restaurant sales using a memorized Sales Receipt.  The totla of the sales is supposed to be posted to Undeposited funds.  The box is checked in Preferences, the List Item for the sales shows Undeposited Funds but I get a message telling me it cannot be posted to Undeposited Funds.  See Screenshot attached.  I have been using this all along but suddenly, today, this is happening.  Any ideas? 

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How to deposit a credit card payment from customer

I just opened a new account with QB online. It's the plus version. I have problem printing a detailed invoice.For example, I have 10 different products on one invoice, when I select print the invoice, it will only print 2 lines on the invoice. It just randomly combines the items together even though they are different products.  I have been waiting QB Online to solve the problems for me for more than 2 weeks and I have done many follow ups in this 2 weeks. I was told that the Engineering department is working on this issue but when I ask when this will be done. They told me no time frame will be provided.This is be my last resource. I will have to give up my new account if I still can't get any help from here.

I see that Quickbooks in the US has introduced a card reader and Gopayment app.  Are there any plans to introduce this in Canada.  If yes, when?  Thanks.

Looking for some help here, as none of the other topics quite fit my situation. I issued an invoice back in March, but subsequently voided it, so there are no issues there. My customer accidentally paid the voided invoice in June. This mistaken payment was deposited to the bank, but then the customer issued a stop payment and the payment was reversed. I was charged a nominal fee for the stop payment as well. I've already entered the stop payment fee, so just need to clear the deposit and reversal. How would I enter this into the books to clear the bank feed? I haven't been able to figure it out.Here is what it looks like on the bank register: 

To clarify from the start, I am a business located in Canada with all of my transactions occurring in Canada. Also, this is equal parts of a rant and a question. I need to accept payments outside of my office location. I have loaded the mobile app on my iPhone but it does not provide the option to select a payment type from the invoice. After much searching (and a call to support who told me to uninstall and then install again) others have told me this is an iPhone lack of feature in the app. I have since installed the app on an android device and the payment feature now appears so I can manually enter the CC information. I would like to add the CC reader to my device as advertised on the QuickBooks page. All of the Google links point me to pages that support the GoPayment app which apparently is not available in Canada. Also, the reader that shows up in these searches also promotes the "first device" is included in your subscription but I have now found that this is not avai

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I need to send a customer a receipt of payment. I don’t know how to create one.

Why can't we see which email address bounce?????

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I want to make a custom REFUND for with formatting ( column width's, etc.) similar to my custom Invoice and Sales Receipt forms.  I have looked in all the usual places in my QBO program but have not discovered how to do this.

How can I edit my business address?