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Z
zanetenniscoach-
May 29, 2024
Question

Is there something wrong with the QuickBooks app at the moment?

  • May 29, 2024
  • 1 reply
  • 7 views
No text available

1 reply

K
Kurt_MQuickBooks Team
QuickBooks Team
May 29, 2024

Welcome to the Community, Zane. We'll be happy to help you address this and fix your QuickBooks Online (QBO) mobile application.

 

Before providing a troubleshooting, can you tell us more about your experience? Are you unable to access the application? Or did you encounter any errors when using the app? We recommend clearing the app's current data to restore it to its default state or function. It'll be our pleasure to outline the steps below to get you going. 

 

If you're using iOS device, these are the steps:

 

  1. Access your device and proceed to your phone's settings.
  2. Click General, then Select iPhone Storage.
  3. Select QuickBooks Online from the list of application.
  4. Click Offload App to free up the storage without getting rid of the documents and data for the app.

 

In case you're using an Android device, you can refer to this article for more details and other available troubleshooting: Fix common errors in the QuickBooks Online mobile app for Android.

 

On the other hand, we're adding this article that will give you insights into what the app is capable of: QuickBooks Online app overview.

 

Our team encourages you to visit us or comment below if you have any additional questions or need assistance using the mobile version of the program. As always, we'll be around to help you out again. Have a good one.

Z
zanetenniscoach-Author
May 29, 2024

I have deleted the app and reinstalled it but it’s not working correctly. When I prepare an invoice most of the locations I’ve set up have disappeared. Also I can’t categories any transactions. It’s working fine on my iPad but not on my iPhone. I have updated my iPhone but still not working correctly. 

C
Carneil_C
Level 6
May 30, 2024

I appreciate the troubleshooting steps performed to fix the issue you've encountered in the QuickBooks Online (QBO) mobile app, @zanetenniscoach-.

 

I've checked here on our end and found out that there's an ongoing issue with the iOS mobile app missing some data. Other users are also experiencing this matter. Please know that our engineers are working on a fix.

 

I recommend contacting our QuickBooks Online Support team by accessing your QBO account in your browser. This way, you can contact them from there so they can add you to the list of affected users. Rest assured, they'll notify you once it's fixed. Here's how:

 

  1. Go to Help (?), then click Contact Us.
  2. Please enter your question and select Let's talk.
  3. Review and Select from the following: Have us call you or Chat with us.

 

Furthermore, you can check this article that contains a comparison chart that may come in handy to give you more details about the available features in the QBO mobile app: Compare mobile app features.

 

Please bear with us as we work on a resolution. Keep me posted if you have any other questions or concerns about QBO-related tasks. I'll be around to answer them for you. Keep safe always.

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