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September 30, 2024
Question

My app won't load transactions,I've tried signing out and back in and reinstalled the app.

  • September 30, 2024
  • 1 reply
  • 2 views
No text available

1 reply

ShyMae
QuickBooks Team
September 30, 2024

Thank you for reporting the issue you encountered, alwithers. I appreciate all the things you've done so far. I want to ensure you can proceed with working on your tasks.

 

Since you've already attempted to reinstall the app and the transactions are still not appearing, I recommend contacting our customer care team. Our experts can investigate this issue further to ensure your financial entries appear on the mobile app.

 

Here's how you can reach our experts through your web browser:

 

  1. Hover over to the Help icon. Choose the Search tab.
  2. Click Contact Us. Type in a short description of your concern in the box provided.
  3. Press Continue.
  4. Pick the Chat or Callback option.
     


In the meantime, you can log in to the web browser to continue managing your tasks.

 

If you're referring to your bank transactions not loading, please access your account through your web browser to verify if the entries will appear.

 

If the entries did not show up, I suggest visiting your bank's website and checking for any alerts or notifications from your financial institutions that might impact your connection to QuickBooks Online.

 

Moreover, you can manually upload your transactions if you want to access them immediately. However, this may result in duplicates once your connection is restored. 

 

For future use, I'm adding these additional resources when reconciling your transactions: 

 

 

Tell me how it goes after following the recommendations and contacting our QuickBooks support. I want to help you move forward for your business success, alwithers.