Still can't see transaction for review after following app cache reset then deleting and reinstall the app

It seems you're experiencing some challenges viewing your transactions in the QuickBooks Online (QBO) mobile app, darenbezants. I'm here to assist you in resolving this matter. Let’s work together to fix this issue.

I appreciate the steps you've taken to fix this. However, when you connect your bank account to QBO, only completed transactions will be downloaded. Pending transactions won’t be visible because the app only pulls those marked as posted on your bank's website. Since you still can’t find these entries, I suggest logging into your QBO account through a web browser to check your transactions.

This alternative method will allow you to access your financial information without interruptions. It will also help us determine if the issue lies within the app or if there are other underlying issues.

Once logged in, head to your Bank transaction page to check for your transactions. If they are visible, contact our support team for further assistance in identifying why the app isn't displaying your entries.

On the other hand, if you can't see any transactions in your browser either, I suggest manually updating your bank connection with QBO to ensure you have the latest entries.

I also recommend visiting your bank's website to see if there are any ongoing system maintenance updates or to verify that your connection with QBO remains active. If it has expired, QBO won't be able to access your bank transactions until you reauthorize it.

For reference and additional information, you can check this article: Find missing bank transactions in QuickBooks Online.

If you've successfully imported your transactions, remember to review and categorize them. For assistance, please check out this article: Categorise online bank transactions in QuickBooks Online.

Feel free to hit the Reply button if you have any other questions regarding bank transactions while using our product.