When I enter an amount on my QB app then move on the amount disappears?

I appreciate the details that you gave, @rph_1959.

I'd like to add some more information to get this app behavior sorted out. This way, we can have the amount appear again on your transactions.

When utilizing the mobile app, make sure that you have the latest version of the app. An outdated one can be the reason behind the missing amount. You may download the updates from the Google Play Store.

You may also follow the update steps below:

For Android devices: 

1. Go to your Settings, then About device.
2. Click on Update, then Check for Updates.
3. Choose Install.

You must be logged into QuickBooks Online mobile app as an administrator to access the settings.

However, if the problem continues after performing the process, I recommend reaching out to our Customer Care Team. They have the tools that can help investigate the root cause of this matter and apply a fix.

To reach them:

1. ck the (?) Help icon in the upper right-hand corner of the Dashboard.
2. Select Talk to a Human.
3. Enter a short description of your concern and press Enter.
4. Click I still need a human.
5. Select Contact Us to connect with our live support.
6. Choose Get a callback.

To ensure we address your concern, our representatives are available from 6:00 AM to 6:00 PM on weekdays and 6:00 AM - 3:00 PM on Saturdays, PST.

Lastly, you can always scan through this reference that talks about the different steps that you can perform when you encounter unexpected issues while using the app: Here are some quick steps to fix most app-related issues.

Please keep me updated on how it goes as I want to ensure that you're all set. Have a great day!