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digidino
April 27, 2021

Unable to renew my subscription

  • April 27, 2021
  • 1 reply
  • 4 views

Hey, we're trying to renew our subscription but we keep getting an error. We tried reaching out to the support but when you click on start a chat, nothing really happens.

 

I don't really know what to do or how to talk to a human. QuickBooks support has gone down the hill. It feels like nobody really cares.

 

      1 reply

      AlexV
      AlexV
      Level 10
      April 27, 2021

      Hello digidino!

       

      I understand that you need to renew your subscription. Let me help you.

       

      I'd like to know what specific error you encountered. In the meantime, let's see if this has something to do with the browser. 

       

      It could be that accumulated temporary internet files are the root cause of this behavior. You'll want to use an incognito window and process the renewal from there.

      • Google Chrome: Ctrl + Shift + N
      • Safari 11 or newer: ⌘ + Shift + N
      • Mozilla Firefox: Ctrl + Shift + P
      • Microsoft Edge: Ctrl + Shift + P

       

      You also want to clear the cache to fix issues in the browser and make sure it is up-to-date. 

       

      Additionally, here are the articles for the detailed steps on how to renew the subscription: 

       

      If the same thing happens, you can click this link to reach out to our Support Team: https://contactus.intuit.com/en_IN/contact. Simply change the country if you're from another region. Then, make sure to disable the pop-up blocker so you can connect with them via chat.

       

      I'll be here if you need more of my help. Take care!

      D
      digidinoAuthor
      April 27, 2021

      The payments page has an SSL error and I can't authenticate my payment. 

       

      I can't start a chat with the team. I requested a callback a couple of times but never heard back.

       

      Can you create a ticket on my behalf or get me a callback or put me in touch with someone? 

       

      That will be way more helpful than your standard copy+paste reply.

      A
      AileneAModerator
      Moderator
      April 27, 2021

      Hello, digidino. 

       

      Since Community is a public space and weren't able to pull up your account for security reason and since you've encountered an error while initiating payment. I recommend reaching out again to our support team. They have the tools to check your account securely and perform a screen-sharing session to pinpoint its root cause.  

       

      Here's how:

       

      1. Click Help in the upper right-hand corner of QBO.
      2. Tap Talk to a human, then type in Talk to a human.
      3. Select I still need a human.
      4. Press Contact Us.
      5. Choose a way to connect with us: Start a chat or Get a callback.  

       

      Also, due to the current global pandemic of Coronavirus, we have limited staffing. I suggest waiting for the call back from our support. They will call you as soon as they're available.  

       

      If there’s anything else you need help with your account, you can always get back to me. I’ll be around ready to help and back you up. Have a great day ahead and keep safe!

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