Hello Zoe18, thanks for posting on the Community page, there is no other way to do this, to cancel the account to have to select the transfer to client option.
Also, before you decide to cancel, we'd love the opportunity to explore a solution that meets your needs. Our dedicated team is here to review your account and walk you through your available options. Feel free to reach out to us for free (either from a mobile or landline) by calling +44800028 2548.
Keep safe and take care.
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