Solved

Can anyone advise on to update bank details when it keeps saying Java script void. Tried desktop/mobile/laptop devices, and on chrome/edge/explorer - all have same issue

Forum|Forum|11 months ago
August 2, 2025
1 reply
2 views

I've tried clearing my cache and cookies, checked my settings (all allow java script), added this website specifically to allow java script, tried different dates, total of 4 devices on three types of browser - as everything does nothing but flash up this error message, I have no idea how to update my card payment details for the billing. Raised a formal complaint with QB but no response - can anyone advise?

QuickBooks Self-Employed

Best answer by LJ444

I've found a solution. The yoga studio I teach at owner sent me back the invoice. If I click through the invoice to the account, I can amend it on the 'intuit account' not the 'quickbooks account'

Still no possibility through logging in directly with quickbooks even though it is the same display/menu.

J

JaneDave_I

QuickBooks Team

Your efforts to troubleshoot and resolve your concern are recognised and appreciated, LJ444.

To effectively resolve your issue and ensure all troubleshooting steps have been considered, I recommend reaching out to our live experts directly.

Since this is a public forum, our live experts can securely access your account and conduct a thorough investigation to identify the root cause of the error you're experiencing.

Here's how to reach them:

Sign in to your QuickBooks company using any supported browser
Select the Help (?) icon.
Scroll down to select the Contact Us button and follow the prompts.
You'll be able to request a callback or start a live chat with an expert.

You can refer to this page to know the availability of our experts: Support hours.

Feel free to reply to this post if you need further assistance.

L

LJ444Author

Thank you for coming back to me.

I've tried, but when I am available is late evening or weekends - no help is available in the UK. I reached the US help team when I jumped on the chat the other evening, and all they could advise is to contact during the day, Monday to Friday. As I have a full-time job, I am unavailable until after 1830 some evenings (the evenings I am not working self-employed) or Saturdays, so now trying every other option.

The live chat and call option are greyed out at present, and there is no email to contact.

L

LJ444AuthorAnswer

I've found a solution. The yoga studio I teach at owner sent me back the invoice. If I click through the invoice to the account, I can amend it on the 'intuit account' not the 'quickbooks account'

Still no possibility through logging in directly with quickbooks even though it is the same display/menu.

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