You'll want to share your experience with using QuickBooks Online. I can help if you have clarifications or if you need more guidance.
You can contact our Customer Support Team to see if you can get a refund. Also, they'll be the one to process it for you. These are the steps on how to reach out to them:
Go to Help and select Contact us.
Enter Refund as the topic. Click on Let's talk.
Choose either Start a message or Get a callback.
I'm just a post away if you have more questions.
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