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R
rjwbailey
November 4, 2022
Question

Can't accept an invite to join QB

  • November 4, 2022
  • 1 reply
  • 7 views

When I click on the link to accept an invitation to join a new company in QB, it goes through the login process, I enter my password and the OTP code via SMS, but I get the following error message:

 

"There’s an issue on our end. We’re on it.

There was an error during the invitation process. Please try again."

I have been trying for 24 hours and nothing changes? How can I resolve this?

 

1 reply

A
Ashleigh1
Level 14
November 4, 2022

Hello Rjwbailey, thanks for joining the Community page, can you try clearing your cache and cookies to all time, close the browser down, reload it and try again if that doesn’t resolve it get them to delete the invite fully and resend it to you  and try again. 

R
rjwbaileyAuthor
November 4, 2022

Made no difference I'm afraid. I also tried a different browser, which gave the same result.

R
Rea_M
Level 10
November 4, 2022

Thanks for the update, @rjwbailey.

 

I can see the urgency of getting your user/access issue resolved. Let me route you to the best support who can help check why you're getting an error message while accepting an invitation to join a new company in QuickBooks Online Accountant (QBOA).

 

Since the error message continues, even after performing the recommended fix above, I encourage you to reach out to our Customer Care team. The Community is a public forum, and we'll need to collect some personal information to pull up your account. They can create a case to further investigate the invitation error and guide you with a fix. Here's how:

 

  1. Sign in to your QuickBooks account.
  2. Select the Help (?) icon.
  3. Scroll down to select the Contact Us button and follow the prompts.
  4. You will be able to request a callback or start a live chat with an expert.

 

Refer to this page for more details: How to get help with QuickBooks. 

 

Once everything is all set, you may also want to check out this article as your reference about the special tools for accountant users in QBOP: Use accountant tools and features in QuickBooks Online Accountant.

 

Let me know if you have other account management concerns or questions about accepting a user invitation in QBOA. I'm always ready to help. Take care, and I wish you continued success, @rjwbailey.

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