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G
GATHH
October 5, 2020
Question

Hi, I cannot add a new admin user because I don't receive the SMS code. How can I add the country code to my phone number?

  • October 5, 2020
  • 1 reply
  • 7 views
No text available

1 reply

Kristine Mae
Kristine MaeModerator
Moderator
October 5, 2020

Let me guide you where to add the country code, GATHH.

 

You'll have to manage your account to add the country code. Here's how:

  1. Sign in to your Intuit account.
  2. Go to Sign in & security.
  3. Click Phone, then click Change beside the number.
  4. Click the Flag icon then select your country. QuickBooks will automatically select the country code.
  5. Enter the phone number and password.
  6. Click Save.

Once done, log in to your QuickBooks account. You'll then receive the SMS code for the verification of your account.

 

Let me also share the details on how you can recover your account when you can't sign in.

 

Feel free to visit us if you have other concerns. We're available 24/7 to help you.

G
GATHHAuthor
October 5, 2020

Thanks for your reply.

I followed your instructions and selected Thailand as the country. It then said "Country code not supported for sending text messages"

What next?

J
JamesDuanTQuickBooks Team
QuickBooks Team
October 5, 2020

Hello there, GATHH.

 

This means that you have to use a phone number that is under the jurisdiction of the same state or country. Otherwise, you'll encounter the same error message. 

 

If that doesn't work, I'd recommend contacting our Customer Care Team. They can review your account and will provide the further steps to get everything working again.

  1. Click Help in the upper-right corner and select Contact Us.
  2. Enter the details of your concern and click Let's talk.
  3. Select how you want to reach them.
  4. Enter the necessary information to complete your request.

Or 

  1. Click Help in the upper-right corner and type Talk to a human.
  2. Type I still need a human and another options will appear.
  3. Type those phrases repeatedly until you get this response:
    OK. Here’s a shortcut to connect with my humans.
  4. Click the Contact us link and select how you want to reach them.
  5. Enter the necessary details to complete your request.

We'll be right here if you need anything else. Have a great day!

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